Nortel Networks BCM50 3.0 Manuel D’Utilisation

Chapter 2 Intelligent Contact Center Agent 19

Intelligent Contact Center Agent Guide

It is recommend that you program a memory button with an indicator instead of pressing 
≤·‚°

. For information about how to program a memory button, refer to 

.

1 Press ≤·‚°. Make Not Ready appears on the display.

If you press ≤·‚° and Break canceled appears on the display, you canceled the 
Break Time that the CallPilot Administrator programmed for you. You must press 
≤·‚°

 again to activate the Not Ready feature.

If you press ≤·‚° and Agent active appears, the Not Ready feature was on and you 
canceled it. Press ≤·‚° again to activate Not Ready.

2 Cancel the Not Ready feature by pressing ≤·‚° when you are ready to take calls 

again.
If Not ready appears, press ≤·‚° again.
Not Ready is automatically enabled if you do not answer your telephone, if Not Ready is 
configured in CallPilot.

You can have convenient, one-button access to Not Ready if you program a memory button with 
the Not Ready Feature Code. If the memory button you choose has an indicator, the indicator 
shows your busy status.

•

If the indicator is off, Not Ready is off.

•

If the indicator is on, Not Ready is on.

•

If the indicator is flashing, the Break Time feature is on.

For information about how to program a memory button, refer to 

Not-Ready Timeout enables the agent, who is in the Not Ready state, to be automatically placed 
back in the available state after a pre-configured timeout. Use the CallPilot Manager to configure 
this feature. This feature is not available using the F983 or Telset UI.

Manual Not-Ready Timeout enables the agent to manually place themselves back in the available 
state after a pre-configured timeout. Use the CallPilot Manager to configure this feature. This fea-
ture is not available using the F983 or Telset UI.

Note: While you use Not Ready, you still receive non-CallPilot, intercom and transferred 
calls.