Manuel D’UtilisationTable des matièresNexPath Telephony Server1User’s Guide1Copyright © 1997-2001 NexPath Corporation2NTS SERVER HARDWARE LIMITED WARRANTY3Table of Contents5CHAPTER 1 Introduction11Where to go for assistance14Support Policies14Legal Notices15CHAPTER 2 Telephone Operations17General Concepts17Hook-flashes18Beeps and rings19Ring Cadence20Call distribution groups21Ring groups and Pickup groups21Extensions numbers in the NexPath Telephony Server22System speed dial numbers22Accept Calls/Do Not Disturb23Accept Calls23Barge In25Barge In25Call Forwarding26Forward Calls26Call Waiting29Enable Call Waiting29Clear31Clearing a Command Sequence31Conference Calls32Set Up Conference32Day Ringing/Night Ringing33Enable Day Ringing33Disconnecting35Disconnect Call35Do Not Disturb36Help37Help37Hold38Put A Call On Hold38Hook Flash the Central Office Line (Centrex and CLASSsm features)40Hook Flash the Central Office Line40Inside Lines41Line and Extension Numbers43Announce Line Number and Extensions43Listen In44Listen In44Night ringing45Operator46Dial the operator46Outside Lines47Obtain an Outside Line47Paging (Public Address)48Park Orbits49Passwords51Enter Password51Pick up53Pick Up Ring Group53Transferring Calls54Direct (Blind) Transfer54Summary of the keypad sequences56CHAPTER 3 Voice Mail59Determining if you have new messages in your voice mailbox59Accessing voice mail from your telephone60FIGURE 3-1. Telephone keypad when in voice mail: Message Menu61FIGURE 3-2. Telephone keypad when in voice mail: Main Menu62Forwarding a message to another mail box63Forwarding a message to a group63Call the person who left a message64Getting a help message during voice mail64To record your standard or alternate greeting64To listen to your standard or alternate greeting65To set your Standard Greeting or Alternate Greeting65Accessing your voice mail from an outside line65Getting into your voice mail box if your mailbox is full66To enter a numeric pager number67Recording a short name68Adding a voice mail distribution group68Removing a voice mail distribution group69Sending a message directly from voice mail69FIGURE 3-3. Keypad options for Send Message after pressing during Record.71Features Available When Leaving a Message72Keys that callers can use during the greeting when they are in voice mail72Keys that callers can use during or after recording a message72CHAPTER 4 Windows Desktop Tools- NexPath Dialer75Installing the NexDial dialer program76Configuring the dialer76FIGURE 4-1. Configuration Management Screen76FIGURE 4-2. Configuring setup parameters for NexDialtm78FIGURE 4-3. The Tools->Options menu in NexDial80Features available with NexDial Dialer Window81Screen pops81The numeric keypad and the Dial/Transfer button82FIGURE 4-4. NexDialtm Network Dialer Application.83User speed dial buttons83The function buttons below the keypad84Status information87Setting Day/Night Mode88Changing your password88Selecting the audio player88Voice Mail Access from NexDial89FIGURE 4-5. The Voice Mail Window in NexDial89Playing back a message90Calling the call back number90Saving a copy of the voice mail file to the local computer90Forwarding a message to another voice mail box or a group91Recording your Standard Greeting91Recording your Alternate Greeting92Selecting the Standard or Alternate Greeting92To play back your greetings92Deleting a message or messages92Announce Time and Date and/or Caller ID93FIGURE 4-6. Voice Mail Message Options93Numeric Pager Notification94FIGURE 4-7. Numeric Pager Notification for Voice Mail94Email Notification96FIGURE 4-8. Email Notification for Voice Mail96Adding and Using Voice Mail Distribution Groups97FIGURE 4-9. Voice Mail Distribution Groups98FIGURE 4-10. Editing a user voice mail distribution group99Personal Phone Book99FIGURE 4-11. Personal Phone Book100Viewing the Call Log101FIGURE 4-12. Viewing the system call log using NexDial.101Integration with Goldmine 4.0 and ACT! 3 & ACT! 4:102CHAPTER 5 Windows Desktop Tools- NexPath Call Director103System Requirements for NexDirector104Installing the NexDirector program104Establishing a network connection to the NexPath Telephone Server105FIGURE 5-1. NexDirector login dialog box.106NTS Server Configuration Issues Related to NexDirector107FIGURE 5-2. Including Extensions in the system phonebook using AdminTool.107FIGURE 5-3. NexDirector Screen (Inside lines tab)108Configuration and Setup109FIGURE 5-4. Options Configuration109Tabs and Views110FIGURE 5-5. Using Call Director111Configuration Management- Multiple Views111FIGURE 5-6. NexDirector Configuration Management Dialog Box112Customizing Buttons and Views112FIGURE 5-7. Customizing buttons on NexDirector113Resetting Button Assignments114Resizing the Window114Activity and Status114Controlling Calls115Call An Extension115Transfer A Call115Retrieve a call from a Park Orbit116Put a call on Hold116Seizing a particular outside line116Picking up a ringing call116Do Not Disturb117Disconnect a call117CHAPTER 6 TelOper: the Web Browser Desktop Interface119To Control your Phone from your Web Browser119FIGURE 6-1. Log-in page for controlling your phone from your computer120The Control page122FIGURE 6-2. The Control Page122Selecting a voice mail box to monitor123VM Barge-in123Send to VM123Hold123Call Control124Using the Ring Group button125FIGURE 6-3. A Ring Group page125The Voice Mail page126FIGURE 6-4. A voice mail alert box126FIGURE 6-5. A sample voice mail page127Setting message, pager, and email parameters128Dialing Method for Call Back129Other Voice Mail Features129System Information131FIGURE 6-6. The System Information page131Using the Phone Book page133FIGURE 6-7. A sample Phone Book page133The View Log button135FIGURE 6-8. A sample Call Log page136The status information at the bottom of the Control page138CHAPTER 7 Installing the NexPath TAPI 2.1 Service Provider139Installing the NexPath TAPI 2.1 Telephony Service Provider (TSP) program139FIGURE 7-1. Telephony Dialing Properties Window141FIGURE 7-2. The NexPath TAPI 2.1 Configuration Window142Using the NexPath Telephony Service Provider (TSP) with other programs144FIGURE 7-3. Configuring the Microsoft Phone Dialer to use the NexPath Telephony Server TAPI inter...144Uninstalling the NexPath TAPI Telephony Service Provider (TSP)145CHAPTER 8 Frequently asked questions147APPENDIX A Glossary153Index159Taille: 4,6 MoPages: 166Language: EnglishOuvrir le manuel
