Manuels d'utilisation pour IBM 51

Table des matières

• Contents

  5
• Preface

  9
  • Who should read this book

    9
  • Publications

    9
    • Tivoli Intelligent Orchestrator library

      9
    • Prerequisite publications

      10
    • Related publications and resources

      10
    • Accessing publications online

      11
  • Ordering publications

    11
  • Accessibility

    11
  • Tivoli software training

    12
  • Support information

    12
  • Conventions used in this book

    12
    • Typeface conventions

      12
• Chapter 1. Introduction to troubleshooting

  13
  • Product and system overview

    13
    • Product comparison

      14
  • Product architecture

    15
    • Tivoli Intelligent Orchestrator components

      15
    • Prerequisites installed with Tivoli Intelligent Orchestrator

      16
  • Built-in troubleshooting features

    17
  • Problem classification

    17
  • Product maintenance

    17
    • Backing up the system

      17
    • Performing periodic checks and maintenance

      18
  • Problem resolution

    18
• Chapter 2. Problem determination essentials for Tivoli Intelligent Orchestrator

  19
  • Problem determination methodologies

    19
    • Defining the problem

      19
    • Identifying the cause of the problem

      20
    • Fixing the problem

      21
  • Troubleshooting methods for Tivoli Intelligent Orchestrator and prerequisites

    21
    • Troubleshooting the prerequisite installation

      22
      • DB2 Universal Database verification

        22
      • IBM Tivoli Directory Server verification

        23
      • WebSphere Application Server verification

        25
    • Tivoli Intelligent Orchestrator installation and subcomponent configuration verification

      29
      • Tivoli Intelligent Orchestrator installation

        29
      • Verifying subcomponent configuration

        30
    • Tivoli Intelligent Orchestrator runtime problem determination

      33
      • Component-based problem determination

        33
      • Task-based problem determination

        35
    • Accessing the knowledge bases

      38
    • Using the available command line tools

      38
      • Tivoli Intelligent Orchestrator command line tools

        38
      • WebSphere Application Server command line tools

        44
      • IBM Tivoli Directory Server command line tools

        45
• Chapter 3. Log file types

  47
  • Message logs

    47
    • Message ID format

      47
    • Message elements

      48
  • Trace logs

    49
  • Common Base Event logs

    49
• Chapter 4. Locating and configuring log files

  51
  • Log locations

    51
    • Log directory files

      51
  • Logging levels

    52
  • Configuring logs with log4j

    52
    • log4j.prop

      52
    • Log level defaults

      54
    • RollingFileAppender defaults

      54
    • Configuring log4j dynamically

      54
    • Preparing log files for review by IBM Tivoli Support

      55
• Chapter 5. Tivoli Intelligent Orchestrator log files

  57
  • Log files for product setup

    57
  • Log files for the uninstall process

    57
  • Log files for starting and stopping the server

    58
  • Log files for the Web interface

    59
  • Deployment engine log files

    59
  • Workflow logs

    60
  • Logs for data collection and decision making

    61
  • Automation package logs

    61
• Chapter 6. Middleware prerequisite log files

  63
  • Installation log files for prerequisites

    63
    • Installation logs for individual prerequisites

      63
      • WebSphere Application Server

        63
      • DB2 Universal Database

        63
      • Directory Server

        64
  • Runtime logs for prerequisites

    64
    • WebSphere Application Server

      64
    • DB2 Universal Database

      65
    • Directory Server

      65
    • Tivoli Agent Manager

      66
• Chapter 7. Common problems and known limitations in Tivoli Intelligent Orchestrator

  67
  • Problems with installation

    67
    • In Linux, you cannot create the user tioadmin

      67
      • Cause

        67
      • Solution

        68
    • The system cannot connect to the IBM Tivoli Directory Server during the Tivoli Intelligent Orchestrator installation

      68
      • Cause

        68
      • Solution

        68
    • The installation of the DB2 Universal Database Client on Windows 2003 system fails

      68
      • Cause

        68
      • Solution

        69
    • Installing the common agent and the agent manager is not supported

      69
      • Cause

        69
      • Solution

        69
    • The system cannot connect to the database server during the Tivoli Intelligent Orchestrator installation

      69
      • Cause

        69
      • Solution

        69
    • The Microsoft Active Directory installation fails

      69
      • Cause

        69
      • Solution

        69
    • The Microsoft Active Directory installation fails with invalid certificate value

      70
      • Cause

        70
    • The silent installation program for Tivoli Intelligent Orchestrator exits before the installation is completed

      70
      • Cause

        70
      • Solution

        70
    • Environment variables not set for user tioadmin

      70
      • Cause

        70
      • Solution

        70
    • The installation of IBM Tivoli NetView on Windows fails if the password for creating a user account does not meet the system requirements

      71
      • Cause

        71
      • Solution

        71
    • The agent manager installation fails during the Tivoli Intelligent Orchestrator installation

      71
      • Cause

        71
      • Solution 1

        71
      • Solution 2

        71
    • An error occurs when running the rpm -qa command after the DB2 Universal Database, IBM Tivoli Directory Server, and WebSphere Application Server prerequisites are installed on Linux

      74
      • Cause

        74
      • Solution

        74
  • Problems with logging in

    74
    • You cannot log in

      74
      • Cause

        74
      • Solution 1

        74
      • Solution 2

        75
    • You cannot change your password

      75
      • Cause

        75
      • Solution

        75
  • Problems with workflows

    76
    • DB2 Universal Database errors occur when you deploy resources

      76
      • Cause

        76
      • Solution

        76
    • DB2 Universal Database creates a database state error

      76
      • Cause

        77
      • Solution

        77
    • DB2 Universal Database deadlocks occur when the system runs a logical operation

      77
      • Cause

        77
      • Solution

        77
    • Shell command error: Resource temporarily unavailable

      77
      • Solution

        77
    • Shell command error: Exit value=1, Error stream=", Result stream="no bash in ..."

      77
      • Solution

        77
    • IBM Tivoli Software Support personnel have requested a copy of a workflow

      77
      • Solution: workflowLogExport tool

        77
    • A workflow does not install

      79
      • Cause

        79
      • Solution

        79
    • Cannot run workflows if the PS1 environment variable is altered

      80
      • Cause

        80
      • Solution

        80
  • Other common problems

    80
    • On Windows, Tivoli Intelligent Orchestrator does not start

      81
      • Cause

        81
      • Solution

        81
    • Problems occur when administering Tivoli Intelligent Orchestrator from the Web interface while a local firewall is enabled

      81
      • Cause

        81
      • Solution

        81
    • Incorrect SOAP parameters generate detailed Java exception messages

      82
      • Cause

        82
      • Solution

        82
    • XML import does not work properly

      82
      • Cause

        82
      • Solution

        82
    • DB2 Universal Database does not work properly with terminal server

      83
      • Cause

        83
      • Solution

        83
    • On UNIX, Tivoli Intelligent Orchestrator logs fill up the file system

      83
      • Cause

        83
      • Solution

        83
    • On Windows 2000, the embedded messaging feature does not work

      83
      • Cause

        83
      • Solution

        84
    • WebSphere Application Server on Linux remains paused when you try to stop the JMS pub sub broker

      84
      • Cause

        84
      • Solution

        84
    • On Windows, the remote connection to the database hangs when the database server is on a multiprocessor machine

      84
      • Cause

        84
      • Solution

        84
    • For languages other than English, the text in CSV reports imported in Microsoft Excel is garbled

      85
      • Cause

        85
      • Solution

        85
    • An error occurs if you use special characters to create a new user or security role

      86
      • Cause

        87
      • Solution

        87
    • Common agents unable to communicate with the agent manager

      87
      • Cause

        87
      • Solution

        87
    • Limitations when trying to manually associate a discovered software resource with a software definition

      87
      • Cause

        88
      • Solution

        88
    • Some patch installations might fail when trying to perform a multiple patch installation

      88
      • Cause

        88
      • Solution

        88
    • There is a maximum size for returnResult parameter storage

      88
      • Cause

        88
  • Device Manager limitations

    88
    • Running lightweight management server with DB2 Universal Database generates exceptions

      88
    • Agent receives an HTTP Unauthorized (401) response code

      89
  • Known report limitations

    89
    • Running any report with too many objects selected fails

      89
      • Cause

        89
      • Solution

        89
• Chapter 8. Troubleshooting the agent manager

  91
  • Log files for the agent manager

    91
    • Packaging the log files

      91
    • Locating the installation log files

      91
    • Locating the uninstallation log files

      93
    • Locating the remote registry logs

      93
    • Locating the runtime log files

      94
    • Locating the DB2 Universal Database runtime logs

      94
  • Determining the version of agent manager

    95
  • Installation and uninstallation verifications

    95
    • Verifying that the agent manager service is running

      95
    • Verifying the installation of WebSphere Application Server

      96
    • Verifying the installation of DB2 Universal Database Enterprise Server Edition (ESE)

      96
    • Errors starting the agent manager application server

      96
    • Errors starting the agent manager application

      96
    • Verifying the connection to the registry

      96
    • Enabling and disabling tracing

      97
      • Enabling tracing

        97
      • Disabling tracing

        97
    • Recovering from an incomplete uninstallation of the agent manager

      98
  • Common problems

    99
    • Registration and communication failures

      99
    • Problems using the WebSphere Administrative Console

      100
      • Cannot start the WebSphere Administrative Console

        100
      • Configuring the WebSphere Administrative Console to use a different port

        100
• Chapter 9. Contacting IBM Tivoli Software Support

  103
  • General data to collect for Tivoli Support

    103
    • packageLog ZIP tool

      104
      • Location

        104
      • Syntax

        104
      • Returned file

        104
    • Level Reporting tool for the WebSphere Application Server platform

      104
      • Prerequisites

        105
      • Location

        105
      • Syntax

        105
      • Returned file

        105
• Chapter 10. Tivoli Intelligent Orchestrator messages

  107
  • Common subsystem messages

    107
  • Deployment engine subsystem messages

    136
  • Job Distribution Service (JDS) subsystem messages

    147
  • J2ee subsystem messages

    147
  • Policy engines subsystem messages

    162
  • Common agent subsystem messages

    165
  • TC driver manager subsystem messages

    166
  • Utilities subsystem messages

    176
  • Compliance Messages

    178
  • Group Messages

    180
  • Networking Messages

    181
  • RXA Messages

    183
  • Software Distribution Messages

    185
• Chapter 11. Tivoli Common Agent Services messages

  191
  • Common Agent messages

    191
  • Agent Manager messages

    214
• Appendix A. Common Agent serviceability tool

  233
  • Components

    233
  • Running the serviceability tool

    233
  • Contents of the CASservice.zip file

    233
• Appendix B. Support information

  237
  • Searching knowledge bases

    237
    • Search the information center on your local system or network

      237
    • Search the Internet

      237
  • Obtaining fixes

    237
  • Contacting IBM Software Support

    238
    • Determine the business impact of your problem

      239
    • Describe your problem and gather background information

      239
    • Submit your problem to IBM Software Support

      239
• Appendix C. Notices

  241
  • Trademarks

    242
• Index

  243