Manuels d'utilisation pour IBM R2E2

Table des matières

• Contents

  3
• Chapter 1: Introduction

  5
  • Audience

    5
  • Organization

    5
• Chapter 2: Devices and Services

  7
  • Overview

    7
  • Summary of Device Technology

    7
    • Categories of Service Reporting

      8
    • Services and Devices Monitored

      8
  • Sources of Collected Data

    9
    • Collecting CDR and CMR Data with Cisco CallManager

      9
      • Port for SQL Access

        10
    • Troubleshooting Note for SQL Requests

      10
    • Collecting CDR, CMR, and Perfmon Data with Cisco Unified Communications Manager

      11
  • Prerequisites

    12
    • SNMP Access

      12
    • Cisco CallManager Configuration

      12
  • Supported MIBs

    13
  • Bulk input file formats

    13
    • Bulk input file name

      14
    • Bulk input file schema

      14
  • Bulk adaptor design files

    15
• Chapter 3: Supported Reports and KPIs

  17
  • Overview

    17
  • Reporter sets

    17
  • Reporter set tree

    19
  • Reporter set contents

    20
    • Global Customer Reports

      20
      • Global VOIP

        20
    • Call Detail Record

      20
      • Cluster

        20
        • Cluster Utilization Resource

          20
        • Cluster Quality Resource

          21
        • Cluster Call Distribution Resource

          21
        • Cluster Call Distribution Group

          21
        • Top 10 Cluster Call Completion

          22
        • Cluster Quality Group

          22
        • Cluster Utilization Group

          22
        • Top 10 Cluster Number of Calls

          23
        • Top 10 Cluster Number of Errors

          23
        • Cluster VoiceMail Usage Resource

          23
        • Cluster IP vs Legacy Resource

          23
        • Cluster Utilization MLH Resource

          24
        • Cluster Erlang-B Group

          24
      • Extension

        24
        • CDR Utilization Resource

          24
        • CDR Quality Resource

          24
        • CDR Call Distribution Resource

          25
        • Top 10 CDR Number of Calls

          25
        • Top 10 CDR Number of Errors

          25
        • CDR VoiceMail Usage Resource

          26
        • Top 10 CDR Call Completion

          26
        • Top 10 CDR Call Duration

          26
        • CDR Quality Group

          26
        • CDR Utilization Group

          26
        • CDR Call Distribution Group

          27
      • K-Factor

        27
        • K-Factor Resource

          27
        • K-Factor Group

          27
        • Top 10 CDR K-Factor

          28
      • Codec

        28
        • Errors on Cluster by Codec

          28
    • Infrastructure

      29
      • CallManager Server

        29
        • CCM Server Quality Resource

          29
        • CCM Sql Server Resource

          29
        • CCM Sql Server Group

          29
      • PSTN Gateway

        30
        • Interface

          30
          • Top 10 E1/T1 Utilization Resource

            30
          • PSTN Gateway E1/T1Availability Resource

            30
          • PSTN Gateway E1/T1 Interface Utilization Resource

            30
        • Device

          30
          • PSTN Gateway Device Quality Resource

            30
          • PSTN Gateway Availability Resource

            31
      • DSP Card

        31
        • PSTN Gateway DSP Card Resource

          31
      • Media Devices

        31
        • Media Device Resource

          31
        • Media Device Group

          31
      • Gatekeeper

        32
        • Device

          32
          • Gatekeeper Device Quality Resource Detail Chart

            32
          • Gatekeeper Device Quality Resource

            32
          • Gatekeeper Availability Resource Detail Chart

            33
          • Gatekeeper Availability Resource

            33
        • Interface

          33
          • Gatekeeper Interface Availability Resource Detail Chart

            33
          • Gatekeeper Interface Availability Resource

            34
          • Gatekeeper Interface Utilization Resource Detail Chart

            34
          • Gatekeeper Interface Utilization Resource

            34
      • Perfmon

        34
        • Perfmon Active Calls Resource

          34
        • Perfmon Active Calls Group

          35
        • Perfmon Security Group

          35
        • Perfmon Security Resource

          35
        • Perfmon PSTN Resource

          36
        • Perfmon PSTN Group

          36
        • Perfmon MOH Resource

          36
        • Perfmon MOH Group

          36
  • Key performance indicators

    37
• Chapter 4: Configuring the technology pack

  49
  • Overview

    49
  • Before you begin

    49
  • Configure the technology pack

    50
    • Verifying resources

      66
• Appendix A: UBA parameters (Tivoli Netcool/Proviso v4.4.3 and later)

  67
  • Overview

    67
• Appendix B: Template file (Tivoli Netcool/Proviso pre-v4.4.3 only)

  93
  • Template file name and location

    93
  • Pack-specific UBA parameters

    93
  • Additional information about UBA parameters

    94
    • INSTANCES

      94
    • URI

      95
    • DB_USERNAME

      95
  • Example

    96
• Notices

  99
• Additional Copyright Information

  103