Manuel D’Utilisation (63D-00216)Table des matièresMicrosoft Customer Care 2009 Overview4CCF 2009 architecture4CCF Server components5CCF Core Services5CCF Distributed Connectivity Services (DCS)6Configuration Server7CCF Databases7CCF Client Components7Application Integration Framework (AIF)7Hosted Application Toolkit (HAT)8Multi-channel Engine (MCE)9DCS Service Agent9CCF Management Solutions9CCF Developer tools10CCF 2008 and 2009 feature comparison10Product requirements12Product dependencies13Further information13Taille: 640 koPages: 14Language: EnglishOuvrir le manuel
