Manuel D’UtilisationTable des matièresGetting started7About this guide7About CallPilot7Audience7Symbols and text conventions8Intelligent Contact Center Agent11Logging on to CallPilot11Logging on to Multimedia Contact Center12What you should log on to13Logging off CallPilot13Changing your agent password14Using Feature Codes15Log on15Supervisor Help16Activity Codes16Display Waiting Calls17Not Ready18Record A Call20Programming a memory button21Other CallPilot features22Using Automatic Answer22Transferring calls23Viewing call information24Silent Monitor24Important considerations about using features25Skillset mailboxes26Taille: 340 koPages: 26Language: EnglishOuvrir le manuel
