Archos XS series Manuale Utente

10 Troubleshooting

10.1 USB Connection issues

Problem: I cannot get my Gmini to be recognized by the computer.

Solutions:



Shut off and reboot the computer and the Gmini and then try connecting again in the preferred order mentioned in section 7.1.



If you installed the Windows 98SE driver on your Windows

XP, 2000, or ME edition, this could cause problems. Uninstall that driver and

then reinstall the generic Windows

Mass Storage Device driver.



If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with the Gmini).



If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from non-powered hubs.



Do not connect to a USB port repeated through a keyboard.



On older machines: The USB driver software on your computer may be out of date. Find your USB chipset type by going to My Computer >
Properties > Device Driver > Universal Serial Bus (USB) Controllers > Host Controller. You may have a chipset VIA, Intel, SIS or another. It
is possible that you do not have the latest software drivers for these chipsets. For VIA updates, check out www.viaarena.com. For Intel
check out www.intel.com. For SIS, uninstall the driver and reinstall the Windows default USB controller drivers.



On older machines: Make sure in your system BIOS the USB port is checked “ON” not “Off”.



On older machines: On Win98SE, if there is a line "lastdrive=" in the config.sys file, make sure that it is "lastdrive=z".



Windows

XP and 2000: If the File Allocation Table (FAT) gets corrupted, the Gmini may not show up in Windows XP or 2000 for over one

minute, and then it comes up as local drive. Use DOS Utility ChkDsk as shown below.



Windows

XP may recognize the Gmini disk drive but yet not assign a drive letter. Right click on My Computer and select Manage. Then

select Storage and then Disk Management. Within this window you may see the Gmini hard drive and be able to assign it a drive letter.
Right click on the graphic of the Gmini hard disk and select the command Change Drive Letter and Paths. Enter the next free drive letter
such as E: or F: .

Problem: What do I do if I try to disconnect via th

e green arrow but keep getting “The device ‘Generic Volume’ cannot be stopped now. Try

stopping the device again later.”

Solution: Use the green arrow a second time. Sometimes Windows

does not update its status. Shut off any program that might be accessing

data on the Gmini, including Windows

Explorer. If this does not work, shut down all programs, wait 20 seconds, then try the green arrow again.

If this does not work, you should shut down the computer and disconnect the USB cable once the computer is off.

Problem: When I plug the Gmini into my computer, I do not see a new hard drive icon on the screen.

Solution: Use the troubleshooting section USB Connection Issues above.

Problem: I have Windows

XP and a USB 2.0 port, yet my file transfer rates are very slow.

Solution: The original version of XP does not have native support for USB 2.0. You must update your Windows

XP to a minimum of SP1

(Service Pack 1) in order for it to transfer files at the full USB 2.0 port capacity.

Problem: The Gmini shuts off by itself.

Solution: This is normal. If you are not playing music or using it, it will automatically shut off based on the automatic power-off parameters in the
Power submenu. Go to the menu [Setup

 Power] where you can adjust the Power off parameter.

Problem: The Gmini locks-up. None of the buttons react.

Solution:

Did you set the Gmini to ‘lock’ mode? This is the mode that blocks the buttons from functioning so that you can put the Gmini in your

pocket or backpack without worrying about buttons getting accidentally pressed. Hold down for three seconds on the Menu button to unlock all
the buttons. The other possibility is an electrostatic phenomena. That is, static electricity has temporarily knocked out the Gmini. Hold down on
the STOP button for 15 seconds and the Gmini will shut off. Restart it normally now.

Problem: When I go to the Music icon in the main menu, I cannot see the mp3 files or albums that I just put into the Gmini.

Solution:

The Gmini’s ARCLibrary must be refreshed. Go to Setup > Playmode > Update ARCLibrary. Your newly transferred files will be

indexed into the ARCLibrary. Files that are not in the folder Music will not be included in the ARCLibrary.

10.2 File issues, corrupted data, formatting, and partitioning.

Problem: On the Gmini, I find new file names and folder names that I never created or they have strange gibberish names.
Answer:

Most likely, the Gmini’s file allocation table (FAT) has been corrupted. This could have been due to a shut down while the Gmini was

connected to your computer. To fix a corrupted FAT problem, you should use the Error Checking utility or the Check Disk utility explained at the
end of this section. Attention: Windows

and Macintosh

often write extra files to the hard drive such as finder.def or System volume info.

These are normal and will not harm the Gmini.

Problem: I have been using my Gmini to transfer files back and forth between different computers. Will defragmenting the Gmini hard drive do
any harm to it?
Solution: Defragmenting the Gmini hard drive may actually be useful after having transferred many files to and from the Gmini. It is never
harmful to use the Windows

defragmenter utility on the Gmini. Make sure no other program is running while using the Windows

defragmenter

utility. Make sure you power the Gmini with the external power adapter during this procedure.