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6
P9
Trouble Shooting
Symptom 
Possible Problem                                                     Solution
Unit doesn’t respond
(no power)
AC adaptor isn’t plugged into a wall outlet 
or the connector is not plugged into the 
power supply jack on the back of the dock
Plug the AC adaptor into a wall outlet and plug the 
connector into the supply jack on the unit
Wall outlet is not functioning or switched off Plug another device into the same outlet to confirm the outlet 
is working. Make sure any associated power switch is ON
iPod/iPhone does not 
dock properly
Using no or wrong iPod/iPhone insert
Make sure the dock insert is the proper fit for your iPod/iPhone
iPod/iPhone not docked properly
Remove your iPod/iPhone from the dock and check for 
obstruction on the connectors in the dock and on your 
iPod/iPhone. Make sure there is no “skin” or case on the 
iPod/iPhone. Then reseat it in the dock.
iPod/iPhone does 
not respond to the 
unit 
iPod/iPhone is not docked properly
Remove your iPod/iPhone from the dock and check for 
obstruction on the connectors in the dock and on your 
iPod. Then reseat it in the dock.
Your iPod/iPhone software is too old
Upgrade software on your iPod/iPhone via iTunes
iPod/iPhone is locked up 
Please make sure your iPod/iPhone is working properly 
before docking into the unit. Please refer to your 
iPod/iPhone manual for details.
Using 1
st
 or 2
nd
 generation iPod, iPod 
shuffle or other devices.
Unit cannot control those iPod models or other devices. 
Use the Line-in jack to play these devices.
Batteries are weak or dead
Replace with new batteries
If your iPod/iPhone is not used for some 
time, it may enter deep sleep mode
iPod/iPhone battery is run down or is too weak
Press the Menu button on your iPod/iPhone
Charge your iPod/iPhone for about 5 minutes
iPod/iPhone does not 
come on immediately