SonicWALL Secure Virtual Assist 01-SSC-8832 Manuale Utente
Codici prodotto
01-SSC-8832
Technical support by phone, email,
chat and pre-installed remote support
clients can be cumbersome, time-
consuming and frustrating. User-
friendly virtual assistance tools are
critical for enhancing service levels,
improving resolution times and
minimizing costs. Moreover,
technicians, trusted service providers
and employees need access and
control over unattended mission-
specific PCs (such as file, application
and database servers) at remote
locations to provide routine or
emergency support, administration and
maintenance. IT departments are also
looking to reduce costs associated with
providing remote support and enabling
employees in distributed environments
to collaborate with each other in a
secure fashion.
chat and pre-installed remote support
clients can be cumbersome, time-
consuming and frustrating. User-
friendly virtual assistance tools are
critical for enhancing service levels,
improving resolution times and
minimizing costs. Moreover,
technicians, trusted service providers
and employees need access and
control over unattended mission-
specific PCs (such as file, application
and database servers) at remote
locations to provide routine or
emergency support, administration and
maintenance. IT departments are also
looking to reduce costs associated with
providing remote support and enabling
employees in distributed environments
to collaborate with each other in a
secure fashion.
Dell
™
SonicWALL
™
Secure Virtual Assist
is a remote support tool for distributed
businesses and service providers that
enables a technician to assume control
of a customer’s Windows
businesses and service providers that
enables a technician to assume control
of a customer’s Windows
®
, Macintosh
®
or Linux
®
computer. Easily installed via
a web browser, Secure Virtual Assist
gives technicians instant permission to
chat, transfer files, access and reboot
their computer remotely to diagnose
and fix problems. The easy-to-use
customer web portal provides a familiar
look and feel for Windows, Mac and
Linux customers. Furthermore,
Secure Virtual Assist facilitates the
management and scheduling of the
support queue and enables tight
integration by leveraging existing
network and authentication
infrastructure.
gives technicians instant permission to
chat, transfer files, access and reboot
their computer remotely to diagnose
and fix problems. The easy-to-use
customer web portal provides a familiar
look and feel for Windows, Mac and
Linux customers. Furthermore,
Secure Virtual Assist facilitates the
management and scheduling of the
support queue and enables tight
integration by leveraging existing
network and authentication
infrastructure.
Secure Virtual Access enables
authorized users in distributed and
service provider businesses to gain
secure web-based access to their
unattended Windows computers from
anywhere. It is available in conjunction
with Secure Virtual Assist on Dell
SonicWALL Secure Remote Access
(SRA) for SMB Series or Aventail
authorized users in distributed and
service provider businesses to gain
secure web-based access to their
unattended Windows computers from
anywhere. It is available in conjunction
with Secure Virtual Assist on Dell
SonicWALL Secure Remote Access
(SRA) for SMB Series or Aventail
™
E-Class SRA Series appliances. Secure
Virtual Access increases productivity by
providing full access to remote
unattended Windows desktops and
laptops. By simply installing the Secure
Virtual Access agent onto a Windows
computer with Internet access and a
connection to the SRA appliance, an
authorized user can connect to that
computer from anywhere over the
Internet. Users simply log into the Dell
SonicWALL SSL VPN web portal and
select the Secure Virtual Access option
to connect back to the unattended
computer.
Virtual Access increases productivity by
providing full access to remote
unattended Windows desktops and
laptops. By simply installing the Secure
Virtual Access agent onto a Windows
computer with Internet access and a
connection to the SRA appliance, an
authorized user can connect to that
computer from anywhere over the
Internet. Users simply log into the Dell
SonicWALL SSL VPN web portal and
select the Secure Virtual Access option
to connect back to the unattended
computer.
Secure Virtual Meeting* allows for
secure and cost-effective
collaboration, eliminating the need for
unnecessary travel expenses. Unlike
other virtual meeting solutions, Dell
SonicWALL Secure Virtual Meeting
incorporates all of the security of the
SRA for SMB Series to comprehensively
protect sensitive and proprietary
communications. Secure Virtual
Meeting integrates with existing
authentication infrastructure as well as
with calendar scheduling systems such
as Microsoft Outlook
secure and cost-effective
collaboration, eliminating the need for
unnecessary travel expenses. Unlike
other virtual meeting solutions, Dell
SonicWALL Secure Virtual Meeting
incorporates all of the security of the
SRA for SMB Series to comprehensively
protect sensitive and proprietary
communications. Secure Virtual
Meeting integrates with existing
authentication infrastructure as well as
with calendar scheduling systems such
as Microsoft Outlook
™
.
Secure Virtual Assist/
Access/Meeting
Easy-to-use tools for secure remote support, PC control and collaboration
*Available in conjunction with Secure Virtual Assist for SRA 4600 and SRA Virtual Appliances only
• Thin client connectivity
• Leverages the existing
• Leverages the existing
authentication infrastructure
• Logging and reporting functionality
• 256-bit AES SSL encryption
• Low TCO for multiple services
• 256-bit AES SSL encryption
• Low TCO for multiple services