Lucent Technologies 8.2 Manuale Utente

Issue 1

April 2000

Features and technical reference 

1285

Call Forwarding 

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Expert Agent Selection

Agents logged in with EAS enabled cannot activate or deactivate Call 
Forwarding. The physical extension where the EAS agent is logged in can 
be forwarded, but the EAS agent must first log out. Then, the phone can be 
forwarded.

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Hold

If any party is on hold when a forwarded-to call routes off net, that call 
does not undergo call classification, even when the Coverage of Calls 
Redirected Off-Net field is 

.

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Intercom—Automatic

When a phone with Intercom—Automatic is call forwarded to another 
phone, the auto-icom feature also forwards. Intercom—Automatic is not 
forwarded if a call forwards off-net.

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Interflow

The Interflow feature allows ACD calls to be redirected from one split to a 
split on another switch or to another external location. This is 
accomplished by forwarding calls that are directed to the split extension to 
an off-notify-net location via the Call Forwarding All Calls feature.

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Intraflow

Call forwarding can be used to unconditionally redirect ACD calls from a 
split to another destination on the same switch.

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Leave Word Calling

LWC cannot be activated toward a phone that has Call Forwarding 
activated. If LWC was activated before the called phone user activated Call 
Forwarding, the callback call attempt is redirected to the forwarded-to 
party.

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MFC Signaling

This feature shares call classification resources with the Coverage of Calls 
Redirected Off-Net feature.

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Personal Central Office Line

PCOL calls cannot be forwarded.

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QSIG

If a call is forwarded over an ISDN-PRI trunk administered with 
supplementary service protocol “b” (QSIG), then additional call 
information may be displayed.