Lucent Technologies 8.2 Manuale Utente

DEFINITY ECS Release 8.2
Administrator’s Guide

555-233-506

Issue 1

April 2000

Screen reference

628

Feature Access Code

Auto-In Access Code

Enter the code the agent must dial to become automatically available to receive
another ACD call each time a call is released.

Aux Work Access Code

Enter the code the agent must dial when the agent will be performing non-ACD
activities.

Login Access Code

Enter the code the agent must dial to gain access to the ACD functions. This is a
system-wide code for all ACD agents.

Logout Access Code

Enter the logout code the agent must enter to exit ACD. This is a system-wide
logout code for all ACD agents.

Manual-In Access Code

Enter the code the agent must dial to receive a single, new ACD call upon the
completion of an ACD call.

NOTE:

The following two fields appear only if Service Observing (Remote/By
FAC) on the System Parameters Customer-Options screen is

Service Observing Listen Only Access Code

Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to listen to other agent ACD calls without being heard on the
ACD call.

Service Observing Listen/Talk Access Code

Enter the code that must be dialed to allow a station with Service Observing
permission (COR) to both listen and be heard on an ACD call.

NOTE:

The following two fields appear only if Expert Agent Selection (EAS)
Enabled is optioned on the Feature-Related System-Parameters screen.

Add Agent Skill Access Code

Enter the digits an agent must dial to be able to add a skill to their current skill set.