Chauvet led par 38 tri-b Manuale Utente

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LED PAR 38-Tri B&C User Manual 
15 
Rev. 2 
General Troubleshooting  
S
YMPTOM
 
P
OSSIBLE 
C
AUSE
(
S
P
OSSIBLE 
A
CTION
(
S
Breaker/Fuse 
keeps blowing 
Excessive circuit load 
Check total load placed on the electrical circuit. 
Short circuit along the power wires 
Check for a short in the electrical wiring (internal and/or 
external) 
Device does not 
power up 
No power 
Check for power on power outlet 
Loose power cord 
Check power cord 
Fixture is not 
responding to 
DMX 
Wrong DMX addressing 
Check Control Panel and unit addressing  
Damaged DMX cables 
Check DMX cables 
Wrong polarity settings on the 
controller 
Check polarity switch settings on the controller 
Loose DMX cables 
Check cable connections 
Faulty DMX interface 
Replace DMX input 
Faulty Main PCB 
Replace Main PCB 
Loss of signal 
Non DMX cables 
Use only DMX compatible cables 
Bouncing signals 
Install terminator as suggested 
Long cable/Low level signal 
Install amplifier right after fixture with strong signal 
Too many fixtures 
Install an optically coupled DMX splitter after unit #32 
Interference from AC wires 
Keep DMX cables separated from power cables or black 
lights 
 
If you still have a problem after trying provided solutions, contact CHAUVET® Technical 
Support. 
Return Procedure 
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued. 
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #). 
Products returned without the RMA # will be refused.  
Call CHAUVET® and request an RMA # prior to shipping the fixture. Be prepared to provide the 
model number, serial number and a brief description of the cause for the return. Be sure to pack 
fixture properly; any shipping damage resulting from inadequate packaging is the customer’s 
responsibility. FedEx packing or double-boxing are recommended.  
CHAUVET® reserves the right to use its own discretion to repair or replace product(s). 
If you are given an RMA #, please include the following information on a piece of paper inside 
the box:
  
1) 
Your name 
2) 
Your address 
3) 
Your phone number 
4) 
The RMA # 
5) 
A brief description of the symptoms 
Claims 
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be 
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and 
submit claims with the shipper in the event that a fixture is damaged due to shipping.  Any other claim 
for items such as missing component/part, damage not related to shipping, and concealed damage, 
must be made within seven (7) days of receiving merchandise.