Samsung CLX-8380ND Manuale Utente

12.24   

<Troubleshooting>

The machine does 
not scan.

• Check if a document is loaded into the 

machine.

• Check if your machine is connected to the 

computer. Make sure it is connected properly if 
an I/O error is reported while scanning.

• Check if the port is not busy. Since functional 

components of MFP (printer and scanner) 
share the same I/O interface (port), the 
situation of simultaneous access for different 
“consumer” applications to the same port is 
possible. To avoid possible conflicts, only one 
of them is allowed to gain control over the 
device at a time. The other “consumer” will 
encounter “device busy” response. This 
usually happens while starting the scan 
procedure, and an appropriate message box 
will be displayed.
To identify the source of the problem, you 
should open ports configuration and select the 
port assigned to your scanner. port’s symbol /
dev/mfp0 corresponds to LP:0 designation 
displayed in the scanners’ options, /dev/mfp1 
relates to LP:1 and so on. USB ports start at /
dev/mfp4, so scanner on USB:0 relates to /
dev/mfp4 respectively and so forth 
sequentially. In the Selected port pane you can 
see if the port is occupied by some other 
application. If this is the case, you should wait 
for completion of the current job or you should 
press the Release port button, if you are sure 
that the port owner is not functioning properly.

I cannot scan via 
Gimp Front-end.

• Check if Gimp Front-end has “Xsane: Device 

dialog.” on the “Acquire” menu. If not, you 
should install the Xsane plug-in for Gimp on 
your computer. You can find Xsane plug-in 
package for Gimp on Linux distribution CDs or 
on the Gimp home page. For detailed 
information, refer to Help for Linux distribution 
CD or Gimp Front-end application. 

If you wish to use an other kinds of scan 
applications, refer to the Help for application.

I encounter error 
“Cannot open port 
device file” when 
printing a document.

Please avoid changing print job parameters (via 
LPR GUI, for example) while a print job is in 
progress. Known versions of CUPS server cut off 
the print jobs whenever print options are changed 
and then try to restart the job from the beginning. 
Since Unified Linux Driver locks port while 
printing, the abrupt termination of the driver 
keeps the port locked and therefore unavailable 
for subsequent print jobs. If this situation 
occurred, try to release the port. 

Some color images 
come out all black.

This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.05) when the base color 
space of the document is indexed color space 
and it is converted through CIE color space. 
Because Postscript uses CIE color space for 
Color Matching System, you should upgrade 
Ghostscript on your system to at least GNU 
Ghostscript version 7.06 or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.

Some color images 
come out in 
unexpected color.

This is a known bug in Ghostscript (until GNU 
Ghostscript version 7.xx) when the base color 
space of the document is indexed RGB color 
space and it is converted through CIE color 
space. Because Postscript uses CIE color space 
for Color Matching System, you should upgrade 
Ghostscript on your system to at least GNU 
Ghostscript version 8.xx or later. You can find 
recent Ghostscript versions at 
www.ghostscript.com.

The machine does 
not print whole pages 
and its output is half 
page printed.

It is a known problem that occurs when a color 
printer is used on version 8.51 or earlier of 
Ghostscript, 64-bit Linux OS, and reported to 
bugs.ghostscript.com as Ghostscript Bug 
688252.
The problem is solved in AFPL Ghostscript v. 
8.52 or above. Download the latest version of 
AFPL Ghostscript from http://sourceforge.net/
projects/ghostscript/ and install it to solve this 
problem.