Motorola 557621-001-b Manuale Utente

 

26 

If the solutions listed here do not solve your problem, contact Motorola Technical 
Support at: 

 or 1-877-466-8646 

Before calling Motorola, power recycle your SB6120 as explained below. This may fix 
your problem. Resetting the SB6120 may take 5 to 30 minutes. The Motorola 
representative may ask for the status of the lights as described in 

. 

Most technical issues can be resolved by restarting the power on your cable 
modem. To restart the power on your SB6120: 

1. Shutdown your computer. 

2. Unplug the cable modem from the AC wall outlet and wait one minute. 

3. Plug the cable modem into the wall outlet. 

4. Wait until the Power, Receive, Send, and Online LEDs are solid ON. 

5. Restart your computer. 

Check that the SB6120 is properly plugged into the electrical 
outlet. 

Check that the electrical outlet is working. 

On the top front panel, note the first light that is off. This 
light indicates where the error occurred, as described in 

. If you have cable TV, 

check that the TV is working and the picture is clear. If you 
cannot receive regular TV channels, your data service will 
not function. 

Check the coaxial cable at the SB6120 and wall outlet. 
Hand-tighten if necessary. 

Check the IP address. Follow the steps for verifying the IP 
address for your system described in 

your Internet Service Provider if you need an IP address. 

Disconnect and reconnect the Ethernet cable from the cable 
modem and your computer to make sure it is properly 
seated.