Zoom 5695 Manuale Utente

 

Appendix D: Troubleshooting 

153 

 
The following are some problems you might experience and some 
possible solutions to remedy the situation. 

My X6v’s DSL light is steady on, but I cannot connect to the 
Internet. 

First, perform a power cycle on your computer and the X6v. Take 
the following steps in the order given:  

1  Turn off the computer. 
2  Turn off your X6v and wait a few seconds. 
3  Turn the X6v back on. 
4  Turn on the computer. 

If that doesn't work, check these items: 

¾

  Ensure that you are using the correct VPI, VCI, and 

Encapsulation settings. See Appendix A on page 139. 

¾

  If your Encapsulation begins with PPP, ensure that you 

have typed your DSL Username and Password correctly. 
(Note that this is NOT the username and password you 
used to log into the Zoom Configuration Manager on 
page 15.) 

a 

If you had the modem automatically configure its 
settings, open the ADSL Setup page, and ensure 
that MANUAL is selected, and then select 7 from 
the Virtual Circuit drop-down list. When the 
screen changes to show the automatic 
configuration settings, select MANUAL again, 
then enter the correct Username and Password