Nortel Networks P0908544 Manuale Utente
46 Handling calls
Enterprise Edge Attendant Console User Guide
P0908544 Issue 01
A new incoming call appears as yellow Loop button that displays the word Ringing.
Information about the call appears beside the Loop button to assist you with
personalized call processing:
Information about the call appears beside the Loop button to assist you with
personalized call processing:
•
the function key name above the Loop button, (F1 in the example) shows the
key on the PC keyboard that relates to the ringing Loop button.
key on the PC keyboard that relates to the ringing Loop button.
•
the timer above the Loop button shows in minutes and seconds how long the
call is active.
call is active.
•
the company name to the right of the Loop button, shows the company that is
calling. The company name is either from the caller database or, if the caller is
new, from the Caller ID name provided by the telephone company. If you do
not subscribe to Caller ID service, this line of display is blank. You can enter
or edit a company name using the Caller Information list box.
calling. The company name is either from the caller database or, if the caller is
new, from the Caller ID name provided by the telephone company. If you do
not subscribe to Caller ID service, this line of display is blank. You can enter
or edit a company name using the Caller Information list box.
•
The Caller ID name on the second line of the information to the right of the
Loop button, shows the Caller ID number provided by the telephone company.
If you do not subscribe to Caller ID service, this line of display is blank.
Loop button, shows the Caller ID number provided by the telephone company.
If you do not subscribe to Caller ID service, this line of display is blank.
•
The bottom line of information to the right of the Loop button displays the
name of the Enterprise Edge server line that carries the call.
name of the Enterprise Edge server line that carries the call.
Note: Server line names are programmed in your Enterprise Edge server by your
telephone administrator.
Note: If your Enterprise Edge server is shared by two or more companies, the
telephone administrator can associate the names of each company with their
hardware lines. This means that you can tell which company is being called
before answering the call.
hardware lines. This means that you can tell which company is being called
before answering the call.
To answer an incoming call:
1. A Loop button turns yellow and the label changes to Ringing. You can respond
to a call one of four ways:
•
Click the yellow Ringing Loop button.
•
Press the function key on the PC keyboard (for example, F1) shown above
the Loop button.
the Loop button.
•
Press the Esc key.
•
Press the associated intercom or line key on your telephone.
The Loop button becomes green and displays the word Active.