RCA 580 Manuale Utente

7 Support

E-DOC-CTC-20040123-0001 v3.0

7.5 Troubleshooting

Configuration problems

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider 
a hardware reset to factory defaults as described in 

.

However, note that resetting the SpeedTouch™ to its factory settings will revoke all the 
changes you made to the configuration.

Troubleshooting table

Following table may help you determine the nature of the problem, and provides some 
plausible solutions:

Problem

Solution

SpeedTouch™ does not work.
(none of the LEDs light up)

Make sure that the SpeedTouch™ is plugged 
into a power socket outlet.

Make sure that you are using the correct 
power supply for your SpeedTouch™ device.

Make sure the power switch on the Speed-
Touch™ is turned on.

Wireless client can not connect to 
the SpeedTouch™ wireless network.

In case registration is enabled, you must 
press the 'Registration' button to register the 
wireless client.

Make sure that the SpeedTouch™ Associa-
tion Control List is not locked, i.e. allows 
new wireless client registrations.

Make sure that the wireless client adapter 
and SpeedTouch™ share the same IP subnet.

No wireless connectivity.

Make sure both wireless client adapter and 
SpeedTouch™ are allowed to connect 
through wireless channels as defined for local 
regulatory domain.

Make sure that the WLAN client is config-
ured for the correct wireless settings (SSID, 
security settings).

Poor wireless connectivity or reach.

Choose automatic channel selection or be 
careful to select a radio channel that doesn't 
interfere with other radio channels.

Check the location of the SpeedTouch™ in 
the building. See 

 for 

more information.

Make sure both WLAN client adapter and 
SpeedTouch™ are allowed to connect 
through wireless channels as defined for local 
regulatory domain.