Cisco Systems 7609 Manuale Utente

The Cisco TAC is available to all customers who need technical assistance with a 
Cisco product, technology, or solution. Two types of support are available through 
the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.

Inquiries to Cisco TAC are categorized according to the urgency of the issue:

Priority level 4 (P4)—You need information or assistance concerning Cisco 
product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network 
functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, 
affecting significant aspects of business operations. No workaround is 
available.

Priority level 1 (P1)—Your production network is down, and a critical impact 
to business operations will occur if service is not restored quickly. No 
workaround is available.

Which Cisco TAC resource you choose is based on the priority of the problem and 
the conditions of service contracts, when applicable.

The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself

, 

saving 

both cost and time. The site provides around-the-clock access to online tools, 
knowledge bases, and software. To access the Cisco TAC Web Site, go to the 
following URL:

All customers, partners, and resellers who have a valid Cisco services contract 
have complete access to the technical support resources on the Cisco TAC Web 
Site. The Cisco TAC Web Site

 

requires a Cisco.com login ID and password. If you 

have a valid service contract but do not have a login ID or password, go to the 
following URL to register: