Netgear DGN1000-100NAS Manuale Utente

Troubleshooting

27

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Verify that you are connected to the correct telephone line. If you have more than one phone 
line, be sure that you are connected to the line with the ADSL service. It may be necessary to 
use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The N150 Router uses 
pins 2 and 3.

If your wireless modem router is unable to access the internet, and your Internet LED is red, you 
should determine whether the wireless modem router is able to obtain a Internet IP address from 
the ISP. Unless you have been assigned a static IP address, your wireless modem router must 
request an IP address from the ISP. You can determine whether the request was successful using 
the browser interface.

To check the Internet IP address from the browser interface: 

Access the Main Menu of the wireless modem router’s configuration at 
http://192.168.0.1.

Under Maintenance, select Router Status and check that an IP address is shown for the 
Internet port. If 0.0.0.0 is shown, your wireless modem router has not obtained an IP address 
from your ISP.

If your router is unable to obtain an IP address from the ISP, the problem may be one of the 
following:

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If you have selected a login program, you may have incorrectly set the Service Name, User 
Name and Password. See 

.

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Your ISP may check for your computer's host name.
Assign the computer Host Name of your ISP account to the wireless modem router in the 
browser-based Setup Wizard.

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Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for 
your computer’s MAC address. In this case:

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Inform your ISP that you have bought a new network device, and ask them to use the 
router’s MAC address; or

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Configure your router to spoof your computer’s MAC address. This can be done in the 
Basic Settings menu. Refer to the online help in the wireless modem router main menu.