IBM 51 Manuale Utente
v
Proper
contact
information
-
your
IBM
Passport
Advantage
®
or
Tivoli
Customer
ID,
appropriate
phone
number
or
e-mail
address,
your
preference
of
return
correspondence:
by
phone
or
e-mail,
alternate
phone
numbers
(if
possible),
and
if
not
responding
to
you,
the
name
and
contact
information
for
the
person
Tivoli
Customer
Support
needs
to
contact.
packageLog
ZIP
tool
The
packageLog
tool
is
a
command
line
utility
that
packages
Tivoli
Intelligent
Orchestrator
logs
into
a
single
ZIP
file
that
you
can
send
to
the
IBM
Tivoli
Software
Support
team.
The
ZIP
file
includes
the
log
information
that
Tivoli
Support
representatives
need
to
access
so
they
can
help
diagnose
a
problem.
Location
Windows
%TIO_HOME%\tools
Where
%TIO_HOME%
is
the
Tivoli
Intelligent
Orchestrator
home
directory.
UNIX
$TIO_HOME/tools
Where
$TIO_HOME
is
the
Tivoli
Intelligent
Orchestrator
home
directory.
Syntax
Windows
packageLogs.cmd
full_path_of_the_log–directory
,
where
full_path_of_the_log–directory
is
the
location
of
the
log
directory
that
includes
the
log
files
you
want
to
zip
and
send
to
Tivoli
Support.
The
packageLogs
tool
automatically
determines
the
default
location
of
the
logs.
However,
if
the
logs
have
been
placed
in
a
directory
other
than
the
default,
you
can
use
this
variable
to
specify
the
unique
directory
location.
UNIX
packageLogs.sh
full_path_of_the_log–directory
,
where
full_path_of_the_log–directory
is
the
location
of
the
log
directory
that
includes
the
log
files
that
you
want
to
zip
and
send
to
Tivoli
Support.
The
packageLogs
tool
automatically
determines
the
default
location
of
the
logs.
However,
if
the
logs
have
been
placed
in
a
directory
other
than
the
default,
you
can
use
this
variable
to
specify
the
unique
directory
location.
Returned
file
The
tool
produces
a
ZIP
file
LogPackagetimestamp.zip
,
located
in
the
current
directory,
where
timestamp
is
a
time
stamp
assigned
by
the
system
when
the
packageLog
tool
completes
the
ZIP
file.
Level
Reporting
tool
for
the
WebSphere
Application
Server
platform
The
Level
Reporting
tool
is
a
command
line
utility
that
scans
your
system
for
WebSphere
Application
Server
platform
products,
and
then
builds
a
report
file
that
details
the
products
that
it
found
as
well
as
their
respective
maintenance
levels.
The
tool
is
not
intended
to
displace
the
current
native
level
utilities
such
as
versionInfo
and
db2level
that
are
provided
by
the
individual
products.
Rather,
the
tool
is
designed
to
produce
a
report
file
that
includes
the
software
level
information
that
IBM
Tivoli
Software
Support
representatives
need
to
access
so
they
can
help
diagnose
a
problem.
92
Tivoli
Intelligent
Orchestrator
Problem
Determination
and
Troubleshooting
Guide