Planet Technology WAP-7000 Manuale Utente

This chapter provides solutions to problems usually encountered during the installation and operation of 
the WAP-7000. 

 

To make sure the cables is connected properly. 

 

To check the POE adapter’s LED is on or not. 

 

To check the both Frequency settings are on the same channel or not. 

 

To check the data rate is matched with one and another through the statistic RSSI display or the 

advance setting inside the Frequency setting.   

 

To make sure you use the same encryption key on the both sides or during the bridge link. 

 

To check the Antenna is aligned appropriately before the Bridge’s association. 

 

To check the range is still inside the Antenna range limitation or not.   

 

To make sure the Antenna is aligned properly again. 

 

To make sure if there is no any obstruction in the middle of Line-of-Sight (LOS). 

 

To be sure there is no radio transmitter too close to the bridge s’ Antennas and relocated the 

Antennas if you have some around.     

 

To check if you use too close frequency channels to cause the poor link and to set another 

channel. 

 

To ping one and another IP address to make sure it will reply or not. 

 

Do not open the bridge box by yourself.   

 

Contact the technical support experts for the troubleshooting. 

 

If you do open the bridge, you will lose the manufacture warranty. 

 

If Technical Support assistance is required, please prepare the following information ready before you 
contact us. 

 

A list of the product hardware (including revision levels), and a brief description of the network 

structure 

 

Details of recent configuration changes, if applicable 

If it appears that more in-depth support is required, have the following information on hand before 
seeking assistance: 

 

What you were doing when the error occurred 

 

What error messages you saw 

 

Whether the problem can be reproduced 

 

The serial number of the product 

 

The firmware version and the debug information