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Testing Call Router
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Advanced Call Router Manual
The Monitor window shows that Call Router is logged on to both
workgroups. Calls to each workgroup will be checked against the rules and
will trigger a queue announcement if a match is found and all agents are
busy.
workgroups. Calls to each workgroup will be checked against the rules and
will trigger a queue announcement if a match is found and all agents are
busy.
Testing Call Router
To test the performance of Call Router, you can access a test tool from the
Call Router main menu. Call Router must be stopped in order to run the
test.
Call Router main menu. Call Router must be stopped in order to run the
test.