NEC IP8800/S3600 Manuale Utente

3.   

Troubleshooting Functional Failures in Operation

94

For the configuration relating to the Web authentication, check the following:

11

Execute the show web-authentication 
logging command to check to see if the system 
operates correctly.

• If the log "The login failed because of hardware restriction." is 

output by the show web-authentication logging 
command, see "

• In static VLAN mode, if authentication information of the port to 

which the terminal connects is not displayed, check to see if data on 
the port for authentication is correctly set by using the configuration 
command web-authentication port.
In addition, make sure the status of the authentication port is neither 
linkdown nor shutdown.

• Otherwise, go to No.13.

12

If no account is recorded in the accounting server, use
the show web-authentication 
statistics command to check the 
communication status with the accounting server.

• If the value of "TxError" of "[Account frames]" is "0", check to see 

if aaa accounting web-authentication default 
start-stop group radius and radius-server host in 
the configuration command are set correctly.

• Otherwise, check Web authentication configuration.

13

Check to see if all the terminals are not able to be 
authenticated.

• When all the target terminal are unable to be authenticated, restart the 

Web server by using the restart web-authentication 
web-server command.

• Otherwise, check to see the configuration of the Web authentication 

and correct it if necessary.

14

Check to see the operation log by using the show 
logging command.

• When you perform the following operations, Web server (httpd) stop 

and restart messages might appear as operation logs.

(1) When Web authentication is activated by the

web-authentication system-auth-control
command soon after suspended by the no
web-authentication system-auth-control
command

(2) When the system changeover in IP8800/S6700(BCU), IP8800/

S6600(CSU), or IP8800/S6300(MSU) occurs

(3) When Web server is restarted by using the restart

web-authentication web-server command

[Web server (httpd) stop message]
  Level: E7
  Message Identification:2a001000
  Message: httpd aborted.
[Web server (httpd) restart message]
  Level: R7
  Message Identification:2a001000
  Message: httpd restarted.
The messages above indicate Web server is automatically stopped
and restarted. The Web server starts to perform authentication
actions after restarted.

• Otherwise, see the manual "Message Log Reference."

No.

Troubleshooting Steps and Command

Action