Toshiba BSA4TMGS12QMR Manuale Utente

EO18-33016A 

5. TROUBLESHOOTING

5- 1 

1. The printer does not turn ON.

 

2. “EEPROM ERROR” is displayed. 

3. “100BASE LAN INITIALIZING…” is displayed and does not disappear. 

4. “HEAD OPEN” is displayed. 

5. Some printers show “ON LINE” and others show “IN LINE”. 

6. Unusual message appears on the LCD after a power is turned on, or it takes time to start. 

7. It is not possible to enter the system mode. 

8. It is not possible to enter the download mode. 

 

1. “HEAD TEMP” is displayed when printing is attempted.

 

2. A feed jam (paper jam) error occurs when the feed gap sensor is used. 
3. A feed jam (paper jam) error occurs when the black mark sensor is used. 
4. “HEAD OPEN” is displayed. 
5. Characters cannot be printed. 
6. “RIBBON ERROR” is displayed. 
7. Ribbon is not taken up. 
8. An error occurs when the [FEED] key is pressed after changing the media or ribbon type. 

 

1. Printing is not performed in case of Centronics Interface communication.

 

 

„ Situation: Power on time 

Possible cause 

Point to check 

Solution 

Check if the cables are connected to 
proper connectors.    

Connect the cables to the correct 
connectors.  

Cables are not inserted 
properly. 

Check if the connectors are inserted 
completely or inserted in correct 
orientation.  

Insert the connectors properly.  

Check if the AC power is supplied.  Since 
this printer contains a universal power 
supply, acceptable voltage ranges from 
100V to 240V. 

Supply rated AC power. 

The power cord is not 
inserted properly.  

Check if the inlet plug is inserted 
completely.  

Insert the inlet plug completely.  

Interval between a power 
OFF and a power ON is too 
short. 
 

More than 5 seconds must be given 
between a power OFF and a power ON.  
If an interval is too short, power will not 
be not supplied to the MAIN PC board 
due to the protection circuit of the power 
supply. 

Give enough interval between a power 
off and a power on.