Toshiba B-EP2DL Manuale Utente

 

EO18-33024 

 

3. TROUBLESHOOTING 

3- 2 

The printer does not print 
labels one by one in the 
strip mode or specified 
number of labels in the 
batch mode. 
 

1. The sensors are not adjusted 

properly. 

2. The sensors are not installed 

properly. 

3. The sensors are dirty. 
4. The sensors are disconnected 

from the CPU PC board ass'y. 

1. Re-adjust the sensors. 
 
2. Re-install the sensors. 
 
3. Clean the sensors. 
4. Connect the sensors to the CPU PC 

board ass'y. 

 

A cover open error occurs 
after closing the media 
cover. 

1. Either side of the media cover is 

unlocked. 

2. The media cover switch failure 
 

1. Close the media cover until both sides 

of the cover click in position. 

2. Replace the media cover switch. 

The printer does not print 
by radio communication. 
 

1. Interface PC board ass'y failure 
2. CPU PC board ass'y failure 
3. Interface PC board ass'y is 

disconnected from the CPU PC 
board ass'y. 

4. The FPC cable for the interface PC 

board is broken. 

 

1. Replace the interface PC board ass'y.
2. Replace the CPU PC board ass'y. 
3. Connect the interface PC board ass'y 

with the CPU PC board ass'y 
completely. 

4. Replace the FPC cable for the 

interface PC board. 

Poor print quality 
 

1. The print head is dirty. 
2. Unspecified media is used. 
 

1. Clean the print head. 
2. Change the media to the specified 

one. 

The print start position is 
not detected. 
 

1. The sensor is not adjusted 

properly. 

2. The sensor is not installed 

properly. 

3. The sensor or the sensor filter is 

dirty. 

4. The sensor is disconnected from 

the CPU PC board ass'y. 

1. Re-adjust the sensor. 
 
2. Re-install the sensor. 
 
3. Clean the sensor and sensor filter. 
 
4. Connect the sensor to the CPU PC 

board ass'y completely. 

 

The power switch does 
not perform. 
 

1. Power switch failure or CPU PC 

board ass'y 
failure 

1. Replace the power switch or the CPU 

PC board ass'y. 

Print tone is uneven. 
 

1. The print head is dirty. 
2. The print head failure 
3. The platen failure 

1. Clean the print head. 
2  Replace the print head ass'y. 
3. Replace the platen. 

A print error occurs in the 
feed direction. 
 

1. Failure in the motor idler gear, 

platen idler gear, idler gear, or 
platen gear 

2. Print head failure 
3. Platen failure 

1. Replace the motor idler gear, platen 

idler gear, idler gear, or platen gear. 

 
2. Replace the print head ass'y. 
3. Replace the platen.