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OKI 2426 Manuale Utente

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Executive Series 2426 Printer Family User’s Guide
Print Job Accounting Utility   •  726
Troubleshooting
Q. The printer I selected is not shown in the list when I click 
Printer 
→ 
Add a printer 
→ 
Next
.
A. If it is offline, the printer will not be shown. Check to see that the 
printer is online.
There are times the printer is not shown during printing. Wait for 
a while and try again. If it is still not shown, specify that printer's 
IP address in the 
Specify the printer for which logs will be 
acquired
 window before clicking 
Next
.
Q. The content of Log Pane (right side of window) is not 
updated.
A. Click 
Log 
→ 
Refresh Display
.
Q. The following message was displayed: "Cannot connect to 
the printer. Wait for a while and try again."
A. Check that the printer is not offline. This message is sometimes 
displayed during printing. Try again later.
Q. The following message displays when I select 
Printer 
→ 
Delete a Printer
: "Cannot delete while log is 
being acquired."
A. With the printer selected in the Printer Tree, click 
Printer 
→ 
Start/End Log
 to cancel the process by which print 
logs are acquired from the printer. Then click 
Printer 
→ 
Delete 
a Printer/Printer Group
.
Q. The following message displays when I select 
Printer 
→ 
Acquire a Log
: "This processing cannot do 
between acquisition of a Log."
A. A print log is already being acquired from the printer at this time.