GCC Printers 16 Manuale Utente

 

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GCC Elite Color 16 Series User’s Guide

 

This appendix provides information on how to contact GCC for technical support, service, and 
repair issues, and also provides part numbers for the printer, options, and consumables. 

 

There are several sources of Customer Support available to you, depending upon the type of 
assistance that you need.

 

The local vendor that you purchased the printer through may be best equipped to help you with 
printer problems. Your vendor has specially trained service technicians available to answer 
questions, and also has equipment that is necessary to analyze printer problems.

 

Printing problems often have more to do with the application you are using than with the printer 
itself. Contact the manufacturer of the application in use for assistance in resolving such prob-
lems.

 

The GCC web site provides access to technical reports, new product announcements, a trade 
show schedule, and other general information about GCC.

You can access the GCC web site via any one of the many world-wide web browsers available 
to Internet users. The GCC home page is 

 

GCC Technical Support is available via our web site at 

at (781) 276-8620 (US) or fax at (781) 275-1115 (US). 

If you call for assistance, have the following information ready so our technicians can help you 
more quickly—also include this information with any question that you fax to GCC Technical 
Support:

•

Your phone number, fax number, and shipping address

•

A description of the problem

•

The printer model

•

The type of host computer you are using

•

The type and version of operating system you are using

•

The interface you are using, and, if serial, the protocol

•

The application and version you are using

•

The emulation you are using

•

Your printer firmware version (listed on the status pages)

If possible, print out a Configuration page from the printer and have it on hand when contacting 
Technical Support.