Apple MD094LL/A Manuale Utente

iMac (27-inch, Mid 2010) Symptom Charts — Input/Output Devices 

 2010-09-09

Pair with computer
•  Apple Wireless Keyboard/Magic 

Mouse/Magic Trackpad not 
recognized when powered on.

•  Unable to pair Bluetooth input 

device with computer.

•  Bluetooth Magic Mouse 

buttons not working.

•  Apple Magic Trackpad clicking/ 

tracking/tapping actions not 
working properly

1.  Remove/ reinstall batteries into device to check 

they were not reversely inserted. 

2.  Ensure that all software and firmware updates 

have been installed. 

3.  Ensure that the Bluetooth device software has 

been installed on test computer.

4.  Install known-good charged batteries in 

Bluetooth device, and press the power button 

to check that green led stays on for at least 3 

seconds”

5.  Review the “Troubleshooting wireless mouse and 

keyboard issues” kBase article

 http://support.

apple.com/kb/TS3048.  

6.  Use a known-good Macintosh with up-to-

date Mac OS 10.6.x, with Bluetooth enabled in 

Bluetooth Preferences, where a known-good 

similar Bluetooth device could be previously 

paired, and where a wired mouse is connected.

7.  Try to pair the affected Bluetooth device using 

the Bluetooth Setup Assistant Utility.

8.  (Apple Wireless Keyboard, Magic Mouse or Magic 

Trackpad) Download and run the Bluetooth 

Service Diagnostic utility (available in the Disk 

Images page of GSX/Service Source).

9.  (Apple Wireless Keyboard, Magic Mouse or Magic 

Trackpad) After Bluetooth Service Diagnostic 

utility passes, pair the device again, using the 

Bluetooth Setup Assistant.