Inter-Tel CS-5200 Manuale Utente

Attendant Recall

Page 133

be arranged in a hierarchy. That is, one Attendant may be the Attendant for another. In
this case, the “serving” Attendant is reached by dialing 0 at the “served” Attendant.

When a call is placed on hold or is transferred from one endpoint to another, the Hold and
Transfer timers limit the amount of time the call may remain unattended. After that time, the
call recalls the phone that transferred it or placed it on hold, and the Recall timer is started. If
the call remains unanswered at the endpoint until the Recall timer expires, it recalls the end-
point’s Attendant and the Abandoned Call timer starts. 

If there is no Attendant, the call continues to recall at the endpoint that transferred it or placed
it on hold. If the Attendant phone is busy, the call camps on and the display shows the source
of the recall. If the call is not answered before the Abandoned Call timer expires, the system
disconnects the call.

If an Attendant phone transfers a call and it is not answered before the Attendant Transfer
timer expires, it will recall the Attendant phone.

If a phone user transfers or forwards an outside call to an outside phone number, it becomes an
“unsupervised” CO-to-CO call because no inside parties are involved. The CO-to-CO call is
limited by the Unsupervised CO timer. When the timer expires, the call recalls the primary
Attendant phone and causes the 

 button to flash. Display phones show UNSUPER-

VISED CNF RECALL. This serves two purposes:

•

It allows the Attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call
recalls, the Attendant can disconnect the call or allow it to continue.

•

If the callers hang up before the Attendant receives the recall, the system may not have
disconnected the trunks because a disconnect was not received from the central office.
The Attendant must disconnect the call.

When a recall rings at the Attendant’s phone, a Call or individual trunk button flashes at the
medium rate.

If the Attendant has calls forwarded, recalls from phones follow internal call forward requests.
Recalls do not forward to outside phone numbers, but recall the Attendant’s phone until they
are answered or the Abandoned Call timer expires. Placing the Attendant’s phone in Do-Not-
Disturb does not block recalls or direct ring-in calls.

If there is not a primary Attendant, recalls remain at the phones and ring until answered or dis-
connected by the system.

When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall
ringing:

  1.

If desired, lift the handset.

  2.

Outside call recall: Press the medium-flashing Call button or individual trunk button.
Or, press the 

 button. (If more than one trunk is recalling, pressing the

 button selects the outside call indicated on the display.)

Intercom call recall: Press the 

 button or the 

 menu button. (If you

are busy when the intercom call recalls, it will camp on. The 

 button flashes at

the medium rate, but you do not hear recall ring signals.)

Conference call recall: Press the flashing 

 button to connect with the confer-

ence call. The 

 button flashes slowly and the display shows CONFERENCE IN

PROGRESS. If the parties are still talking, press the 

 button again and hang up

to return the parties to their conversation. The 

 button flutters. You can enter the

conference at any time by pressing the fluttering 

 button. If the Hold timer