Inter-Tel CS-5200 Manuale Utente

Consultation Hold

Page 195

  1.

While on a call, hookflash to place the call on consultation hold. You hear three short
tones followed by dial tone.

  2.

You can place a call or enter a feature code.

  3.

Return to the caller on hold by hookflashing.

When the recall rings at your endpoint, the display shows <endpoint or trunk>
RECALLING. Lift the handset or press the 

 button. Executive Display, Pro-

fessional Display, and Model 8560 phone users can press the ANSWER menu button.
Single line endpoints are automatically connected; Inter-Tel endpoint users may need
to press the flashing Call or individual trunk button.

Whether handsfree or using the handset, you can temporarily turn off your microphone while
on a call. The call is still connected; you can hear the other party, but they cannot hear you.
Since the call is not placed on hold, no timer is activated. The 

 button is lit when the

microphone is muted; the light will go off when you press the 

 button to re-enable the

microphone.

If you receive an Off-Hook Voice Announce call (refer to 

), you can press the 

button while speaking to the OHVA caller to mute the handset microphone. The caller on the
handset will not hear you or the OHVA caller. When you press 

 again, the handset

microphone is re-enabled.

You cannot mute the microphone on your phone while your call is on hold at another phone.

  1.

To temporarily turn off your microphone while on a call, press the 

 button or

 menu button, or press the Special button and enter the Microphone Mute On/Off

feature code (314). The 

 button is lit, and the display shows MICROPHONE

MUTE ON. If off-hook, do not hang up (unless you press the Speaker button first).

  2.

Press the lit 

 button or 

 menu button, or press the Special button and

enter the feature code (314) to turn the microphone on. The 

 button goes off, and

the display shows MICROPHONE MUTE OFF.

If you hang up while the call is on consultation hold,

the call immediately

recalls your endpoint.

If you hang up after dialing an extension number,

the call transfers to that endpoint.

If you receive complaints from IP phone users about losing audio on muted calls,
there may be a firewall issue. Contact your local Inter-Tel dealer for assistance.