Inter-Tel CS-5200 Manuale Utente
Voice Processing Features
INTER-TEL
®
CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005
Levels 2 and 3
Page 287
Levels 2 and 3
To use Level 2 or 3 Unified Messaging, you must have the following:
•
An existing e-mail system based on Microsoft Outlook/Exchange (MAPI).
•
The mailboxes’ E-mail Gateway fields are programmed for “Unified Messaging.”
The Outlook message that contains the Voice Mail will have the following components:
•
To: This line will contain the recipient’s name and mailbox number.
•
From: This line will contain the sender’s name and mailbox or Caller ID, if known, or
Unknown.
•
Subject: This line will say “Voice Mail Message.” If the message has been forwarded,
it is preceded by
it is preceded by
FW
.
•
Sent: This line contains the date and time that the Voice Mail was received by the mail-
box.
box.
•
Priority Messages: If the message is marked “Priority,” the subject line will be pre-
ceded by an exclamation mark (!) and, in the Options tab, the Importance field is
ceded by an exclamation mark (!) and, in the Options tab, the Importance field is
High.
•
Private Messages: If the message is marked “Private,” the Sensitivity field in the
Options tab will be set to
Options tab will be set to
Private.
•
Certified Messages: If the Voice Mail message is marked for certified delivery, the
Track Option
on the Options tab is checked.
Version 2.3 Description
For EM, Unified Messaging is available in two configurations: as an Integrated Solution, and
as an Outlook client-based solution. By default, EM includes 25 UM licenses that allow users
to customize features based on the solution chosen.
as an Outlook client-based solution. By default, EM includes 25 UM licenses that allow users
to customize features based on the solution chosen.
Unified Messaging features allow users to:
•
Receive voice mail messages via e-mail.
•
Receive inbound faxes via e-mail.
•
Send voice mail messages via e-mail (Outlook client-based solution only).
•
Send outbound faxes via e-mail (Outlook client-based solution only).
Integrated Solution
The Integrated Solution (also known as Level 1 in previous versions) allows users to receive
voice mail messages and faxes as e-mail messages with attachments. (An integrated fax port in
the EM unit is used for fax functionality.) The voice mail attachment is in the form of a .wav
file that can be played on most multimedia computers (equipped with a sound card and speak-
ers). The fax attachment is in the form of a .tif file that can be viewed using most graphics
software. Users can choose to receive the messages as voice mail and e-mail (Forward &
Copy) or as e-mail only (Forward Only).
voice mail messages and faxes as e-mail messages with attachments. (An integrated fax port in
the EM unit is used for fax functionality.) The voice mail attachment is in the form of a .wav
file that can be played on most multimedia computers (equipped with a sound card and speak-
ers). The fax attachment is in the form of a .tif file that can be viewed using most graphics
software. Users can choose to receive the messages as voice mail and e-mail (Forward &
Copy) or as e-mail only (Forward Only).
The following diagram shows an example of the Integrated Solution installation.
NOTE
UM v2.3 is available only for systems using Enterprise Messaging.