Gateway 920 Manuale Utente

Chapter 6: Troubleshooting

www.gateway.com

If you have a technical problem with your server, follow these 
recommendations before contacting Gateway Technical Support:

■

Make sure that your server is connected correctly to a grounded AC outlet 
that is supplying power.

■

If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged in securely.

■

If you have recently installed hardware or software, make sure that you 
have installed it following the instructions provided with it. If you did not 
purchase the hardware or software from Gateway, see the manufacturer’s 
documentation and technical support resources.

■

If you have “how to” questions about using a program, see:

■

The program’s online Help

■

The program’s documentation

■

Your operating system’s documentation

■

The software or hardware manufacturer’s Web site

■

See 

.

■

Have your client ID, serial number (located on the back of your server case), 
and order number available, along with a detailed description of your issue, 
including the exact text of any error messages, and the steps you have 
taken.

■

Make sure that your server is nearby at the time of your call. The technician 
may have you follow appropriate troubleshooting steps.

■

Consider using Gateway’s Internet technical support. Gateway’s Web site 
has FAQs, tips, and other technical help. You can also use the Web site to 
e-mail Technical Support. For more information, visit Gateway’s Technical 
Support Web site at 

support.gateway.com

.