Nortel Networks 555-4001-135 Manuale Utente

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Maintenance   183
Nortel Integrated Conference Bridge Service Implementation Guide
Error message handling
The ICB provides enhanced message handling that includes the 
following:
Fixed message format and unique message codes.
Categorization of messages by severity.
Message analysis tool that provides on-line documentation. 
Message filtering based on such items as severity and firmware 
component. 
Advanced troubleshooting.
Note:  Since the on-line documentation is always available and 
accurate according to the cards firmware version, this guide does not 
document specific error messages.
Error messages format
The general format of error messages is as follows:
<serial number> <severity> <error code> <timestamp> <error text>
Table 48 describes the error message fields.
Table 48  
 
Error message field formats  
Field
Description
<serial number>
Four digits that provide a sequence for the messages. It starts at 0001 at 
power-up and increments by one for each message issued. It wraps around 
when it reaches 9999.
<severity>
Severity levels are as follows:
CRITICAL – indicates immediate corrective action is required (for example, the 
application cannot continue and/or the card must be restarted).
MAJOR – indicates urgent corrective action is required (for example, the BUI 
doesn’t work, but call processing continues to operate).
MINOR – indicates the existence of a fault condition; corrective action should be 
taken to prevent a more serious fault. For example, a problem affecting a single 
channel is minor, so long as the system is still fully operational.
WARNING – indicates a low level failure that almost does not impact a 
customer. No corrective action is required, because auto-recovery is performed. 
Frequent appearance can indicate a more serious problem.
INFO – shows normal operational event notifications (for example, state 
changes in hardware or software; time and date changes).
DEBUG – for use by designers only.