Cisco Systems Servers Manuale Utente

All customers, partners, and resellers who have a valid Cisco services contract 
have complete access to the technical support resources on the Cisco TAC Web 
Site. The Cisco TAC Web Site

 

requires a Cisco.com login ID and password. If you 

have a valid service contract but do not have a login ID or password, go to the 
following URL to register:

If you cannot resolve your technical issues by using the Cisco TAC Web Site, and 
you are a Cisco.com registered user, you can open a case online by using the TAC 
Case Open tool at the following URL:

If you have Internet access, it is recommended that you open P3 and P4 cases 
through the Cisco TAC Web Site.

The Cisco TAC Escalation Center addresses issues that are classified as priority 
level 1 or priority level 2; these classifications are assigned when severe network 
degradation significantly impacts business operations. When you contact the TAC 
Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will 
automatically open a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, 
go to the following URL:

Before calling, please check with your network operations

 

center to determine the 

level of Cisco support services to which your company is entitled; for example, 
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In 
addition, please have available your service agreement number and your product 
serial number.