Visioneer 9320 Manuale Utente

T

ROUBLESHOOTING

This chapter contains information on troubleshooting, cleaning, 
uninstalling, and scanner specifications.

In addition to the troubleshooting information contained in this 
section, please see the Readme file in the PaperPort directory on your 
computer’s hard drive. The Readme file contains additional information 
that may help you diagnose problems with the scanner. 

If you try all the troubleshooting procedures described in this section 
and in the Readme file, and the scanner still has problems, you may 
have a malfunctioning scanner. Please see the technical support card 
that you received with your scanner for technical assistance telephone 
numbers. Also visit our Web site at www.visioneer.com for additional 
technical information. 

Check for one of these possible problems:

•

Is a cable loose or not plugged in securely? Inspect all cable 
connections. Make sure all the cables are plugged in securely.

•

Is the scanner’s status light on? If the light is not on, plug the power 
supply into another electrical outlet.

•

Is the scanner’s locking tab in the locked position? Slide the 
locking tab to the unlocked position. If you tried to scan with the 
scanner locked, you must restart your computer after unlocking the 
scanner.

•

Did you restart the computer after installing the software? If you 
didn’t restart the computer, it may not have loaded all of the software 
files. Try restarting your computer.