Polycom 1725-71140-001 Manuale Utente

 

 
 

 
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4 Getting 

Assistance 

If you ever need assistance with your Halo system, help is always available quickly from the Halo concierge. The 
concierge is an expert on the Halo system. 

 

If your Halo setup screen is available and your location has a Halo phone, point to the 

 Help icon at the 

bottom-right corner, then click 

 Call Concierge. The concierge joins your meeting via a phone connection. 

The Help icon at the bottom-right corner changes to 

 as long as the concierge is connected. 

When the call is finished, point to the 

 Help icon at the bottom-right corner, then click End to free the 

phone line. 

 

If the Halo phone line is in use, the location has no Halo phone, or the Halo system is not operational, call 
the Halo concierge at the phone number listed on the plaque on the Halo table. The Halo phone number 
varies from country to country. 

The Halo concierge is available 24 hours a day and provides these types of help: 

 

Assist you setting up or conducting a meeting. 

 

Answer questions about operating your Halo system. 

 

Diagnose and fix problems by remotely operating any of the systems—even while a meeting is in progress. 

 

Arrange the rapid replacement of any defective equipment. 

 

Help set up a meeting with another company not listed in your Halo directory. 

 

 

TIP: If the Halo phone connection in your location is being used by a participant or interpreter, you cannot 
contact the concierge on that line. Either ask someone from another location to contact the concierge, or use 
a cell phone or other phone line to call the Halo phone number.