Chauvet 56 Manuale Utente

Page 14 of 17

SlimPAR™ 56 User Manual (Rev. 04)

Returns Procedure

The user must send the merchandise prepaid, in the original box, and with its original packing

and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization Number (RMA #) before

shipping the fixture. Be prepared to provide the model number, serial number, and a brief

description of the cause for the return.
The user must clearly label the package with a Return Merchandise Authorization Number (RMA

#). CHAUVET® will refuse any product returned without an RMA #.

DO NOT write the RMA # directly on the box. Instead, write it on a properly affixed label.

Once you have received the RMA #, please include the following information on a piece of paper

inside the box:



Your name



Your address



Your phone number



The RMA #



A brief description of the problem

Be sure to pack the fixture properly. Any shipping damage resulting from inadequate packaging

will be the customer’s responsibility. As a suggestion, proper UPS packing or double-boxing is

always a safe method to use.

CHAUVET® reserves the right to use its own discretion to repair or replace returned

product(s).

Claims

The carrier is responsible for any damage incurred during shipping to this product or any part

that shipped with it. Therefore, if the received merchandise appears to have damages caused

during shipping, the customer must submit the damage report and any related claims with the

carrier, not CHAUVET®. The customer must submit the report upon reception of the damaged

merchandise. Failure to do so in a timely manner may invalidate the customer’s claim with the

carrier.
For other issues such as missing components or parts, damage not related to shipping, or

concealed damage, the customer must make claims to CHAUVET® within seven (7) days of

receiving the merchandise.

Contact Information

World Headquarters

General Information

CHAUVET®

Address:

5200 NW 108th Avenue

Sunrise, FL 33351

Voice:

(954) 929-1115

Fax:

(954) 929-5560

Toll free:

(800) 762-1084

Technical Support

Voice:

(954) 929-1115 (Press

Fax:

(954) 756-8015

World Wide Web

www.chauvetlighting.com

United Kingdom & Ireland

General Information

CHAUVET® Europe Ltd.

Address:

Unit 1C

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK

NG16 6NT

Voice:

+44 (0)1773 511115

Fax:

+44 (0)1773 511110

Email:

uktech@chauvetlighting.com

World Wide Web