Lucent Technologies 5 Manuale Utente

Issue 1

June 1997

Putting the System to Work 

Page 5-35

Optimizing Your System 

A DLC only passes calling party information when it is not one of the 
extensions using a CTI application. For details, see the 

Feature Reference.

Along with the features they provide, applications can perform these system 
functions through a CTI link:

■

Answering calls arriving on an SA button

■

Making calls from an SA button

■

Hanging up calls

■

Hold and retrieving a call on hold at the user’s extension

The link supports applications for customer service and helplines, telemarketing, 
sophisticated call-handling, and other purposes where automated access to 
computer system-based information is useful. These applications perform 
functions such as power dialing of telephone numbers stored in a database, call 
monitoring, and integration with pop-up database information about a caller via 
their phone number (in this case, the incoming lines be must provided with Caller 
ID services through PRI, NI-1 BRI, or a local service provider via the system’s 800 
GS/LS-ID module). Pop-up database information can also be generated through 
callers’ responses to a voice response unit.

MLX

-10

D

MLX-10D

CAUTION

POWER

ON

OFF

AG INPUT

FR
GND

Turn of

f

power bef

ore

inser

ting or

remo

ving

modules

408 GS/LS

44GS or LS Outside Lines/

8 Analog 

T

elephones 

(A

TL)

408

008 MLX 8 MLX (Digital) 

T

elephones

012

MLX

-10D

CTI Link

Telephony Server

Client Desktop