High End Systems 2.0.0-EN Manuale Utente
Note that the Autofocus feature requires that the Hog show file uses a fixture library version 2.5
or greater.
or greater.
27.4
Troubleshooting
1.
When launching a visualiser a message saying
Error loading
<path>/lxhog3dp.dll or hog4.dll
appears.
The driver can not be located. Run the installer again.
2.
Windows 98 or ME will not run the msi installer.
Download and install the Windows Installer 2.0 update from Microsoft and run the Hog
Connectivity installer again.
Connectivity installer again.
3.
The Wholehog DP window does not open when the visualiser is launched.
Run the installer again.
4.
The Wholehog DP window always says
Locating Wholehog Network…
Check the port matches on the settings on the console. Check Ethernet connections. Check
that there is only one DHCP server in your network. Reboot the visualiser computer.
that there is only one DHCP server in your network. Reboot the visualiser computer.
5.
The Wholehog DP window displays
Connection Error
while trying to connect.
Check the network settings on both the visualiser computer and the Hog console. Reboot
the visualiser computer.
the visualiser computer.
6.
The Wholehog DP window displays
Couldn’t get file handle
while trying
to connect.
Check that another visualiser is not running on the same computer. Reboot the visualiser
computer.
computer.
7.
The Wholehog DP window displays
Loader version is old (need x.y.z)
while trying to connect.
You need to update the Connectivity Application. Check www.flyingpig.com for the latest
version.
version.
8.
No visible fixture output in the visualiser.
Check that the console Grand Master is up. Cycle the
Blind
key to assert the contents of
the Programmer.
9.
WYSIWYG displays
Could not connect the following consoles:
Wholehog DP
.
Check that the Wholehog DP window indicates it is connected to the console and is running.
Check that the address in the Properties window on WYSIWYG matches the DMX Pro-
cessor in your Hog show, and that another device is not already connected to that number.
Check that the address in the Properties window on WYSIWYG matches the DMX Pro-
cessor in your Hog show, and that another device is not already connected to that number.
10.
WYSIWYG Autofocus does not appear to function.
High End Systems
386
Section 27: Visualiser Connectivity