RCA cc431 Guida Utente

What your warranty covers:
• Any defect in materials or workmanship.

For how long after your purchase:
• 90 days for labor charges.
• One year for parts.
The warranty period for rental units begins
with the first rental or 45 days from date of
shipment to the rental firm, whichever
comes first.

What we will do:
During the initial 90 days
• Exchange your camcorder with a new or

refurbished unit, or repair your camcorder.
The option will be ours. There will be no
cost to you.

After the 90 days and within one year
• Exchange your camcorder with a new or

refurbished unit, or repair your camcorder.
The option will be ours.  Parts will be
provided at no charge, but you will be
responsible for the cost of labor required
for the repair.

How you get service:
• Call 1-800-283-6503 and have your unit’s

date of purchase and model/serial number
ready.  The model/serial number
information is on the bottom of your
camcorder.

• A representative will troubleshoot your

problem over the phone.  If the
representative determines that you should
receive a replacement unit, you will be
provided with a Return Authorization (RA)
number and the location of a nearby
exchange point if one exists.  No returns
will be accepted without the RA number.

If you are located near an exchange point:
1. We will send a replacement unit to the

exchange point next business day
delivery in the continental USA.

2. The exchange location will notify you of

its arrival.

3. Take your unit, including all accessories,

and your evidence of purchase date, such
as a bill of sale, to the exchange location
and you will be provided the new or
refurbished unit.

4. If the repairs were covered by your

warranty, you will not be billed.

If you are not located near an exchange
point:
1. Provide your Discover, MasterCard or

Visa account number and expiration date
to our phone representative. This is for
security purposes.  If we receive your unit
including all accessories within 14 days
from the date you were provided an RA
number, only items not covered by
warranty will be charged to your account.
IF YOUR UNIT INCLUDING ALL
ACCESSORIES IS NOT RECEIVED
WITHIN 14 DAYS, THE
SUGGESTED RETAIL VALUE OF
THE CAMCORDER AND/OR
ACCESSORIES WILL BE CHARGED
TO YOUR CREDIT CARD.  This
amount will be credited if the unit is
subsequently received.

2. We will send you a replacement unit next

business day delivery in the continental
USA.

3. You will receive an invoice packed with

the replacement product, but will not be
charged for the unit portion of the invoice
amount if we receive your unit including
all accessories within 14 days from the
date you were provided the RA number.
Any labor and parts charges not covered
by the warranty will be included and
charged against your account.

4. Ship the unit back to us along with all

accessories included with your camcorder
using the replacement unit’s carton.
Shipping instructions will be included in
the carton along with your RA number,
which will allow you to easily ship the
unit back to us.