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Solving Other Printer Problems
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Solving Other Printer Problems
Table 13. Printer Problems and Solutions
Symptom
Solution/Explanation
Communications Failures.
1.
Check the interface cable.
2.
Check the configuration to ensure the correct interface is 
enabled.
3.
Verify the printer is receiving data by viewing the flashing 
Online indicator on the control panel.
CONTROL PANEL
LCD message display is 
illuminated and the printer 
appears to be working, but 
nothing is printing.
1.
Verify that the active emulation set on the control panel 
matches the emulation data sent to the printer.
2.
Verify that the SFCC selection on the control panel 
matches the SFCC utilized within the emulation data that 
is sent to the printer.
3.
Verify that the labels are the correct type (direct or thermal 
transfer).
4.
If using direct thermal media, check that the media is 
loaded with the direct thermal side facing up.
5.
Check that the transfer ribbon is correctly routed. Route 
transfer ribbon with ink side down as it passes under the 
printhead.
6.
Check that the printhead assembly is properly closed by 
making sure the printhead latch is fully engaged.
7.
Verify that the ribbon and media are compatible; 
incompatibility can cause extremely light printing. Match 
the ribbon to the type of media being used.
8.
Check that the Print Intensity is correct. Set the Print 
Intensity in the MEDIA SETUP menu or via the host 
software.
9.
Check that the Label Width parameter value does not 
exceed the width of the media installed. Set the Label 
Width in the MEDIA SETUP menu.
10. Run the Checkerboard test print pattern from the 
DIAGNOSTICS menu. Note any imbalance of the print on 
the page. The printhead pressure may need adjustment.
11. Remove the printhead completely and re-install it ensuring 
the cables are correctly seated.