Quantum Scalar 50 Manuale Utente
Worldwide End-User
Standard Limited Product Warranty
Rev.23, Effective: June 10, 2008
Page 1 of 6
W00023
The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added
Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional
warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or
visit http://www.quantum.com/supportoptions.
Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional
warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or
visit http://www.quantum.com/supportoptions.
End User Warranty Periods
Product
Quantum Standard Warranty
Installation Requirements
Quantum ValueLoader, SuperLoader 3.
SuperLoader 3A
SuperLoader 3A
One-year 5x9 Phone Support with Rapid Exchange³
Customer Installable
M1500, Quantum SuperLoader
Three-year 5x9 Phone Support with Rapid Exchange³
Customer Installable
M1800
Three-year warranty. First year: On-site 5x9x next business day
response
response
. Second, Third year: 5x9 Phone Support with Rapid
Exchange³ Customer
Installable
PX502
One-year Bronze on-site service: 5x9 next business day
response
response
Customer Installable
M2500, P4000, P7000, PX506, PX510,
PX720
PX720
One-year Bronze on-site service: 5x9 next business day
response
response
Quantum or Quantum
authorized service provider
authorized service provider
DX30, DX100
Hardware and Software: One-year Bronze on-site service: 5x9
next business day response
next business day response
Quantum or Quantum
authorized service provider
authorized service provider
DX3000, DX5000
Guardian One-year On-site
: With StorageCare™ Guardian
installed, 5x9 next business day on-site response for the chassis,
raid controllers and Optyon adapters; and Rapid Exchange³ for
the power supplies, fans and disk drives.
raid controllers and Optyon adapters; and Rapid Exchange³ for
the power supplies, fans and disk drives.
Customer Installable
DXi3500, DXi5500
One-year 5x9 next business day CRU replacement and next
business day onsite FRU replacement. Software: 1 Year 5x9
telephone support
business day onsite FRU replacement. Software: 1 Year 5x9
telephone support
Customer Installable
DXi7500
Hardware: One-year Bronze on-site service: 5x9 next business
day response. Software Options: 90 Day 5x9 phone support.
day response. Software Options: 90 Day 5x9 phone support.
Quantum or Quantum
authorized service provider
authorized service provider
DPM5500
Guardian One-year On-site
: With Guardian installed, 5x9 next
business day on-site response
for the chassis, raid controllers
and Optyon adapters; and Rapid Exchange³ for the power
supplies, fans and disk drives. Software: One-year 5x9 telephone
support Customer
supplies, fans and disk drives. Software: One-year 5x9 telephone
support Customer
Installable
Scalar 50
One-year Bronze on-site service: 5x9 next business day
response
response
Customer Installable
Scalar i500
One-year next business day CRU replacement and next
business day onsite FRU replacement: 5x9 next business day
response
business day onsite FRU replacement: 5x9 next business day
response
Customer Installable
Scalar i2000, Scalar 10K, Scalar 100
One-year Bronze on-site service: 5x9 next business day
response
response
.
Quantum or Quantum
authorized service provider
authorized service provider
Scalar 24
Three-year phone support with FastExchange
Customer Installable
FastStor 2, FastStor 1
One-year phone support with FastExchange
Customer Installable
Pathlight VX 650
Two-year Gold onsite service: 7x24x4 hour response
Quantum or Quantum
authorized service provider
authorized service provider
Pathlight VX 450
One-year Bronze on-site service: 5x9 next business day
response
response
Quantum or Quantum
authorized service provider
authorized service provider
StorNext, StorNext FX, AMASS
90 Day 5x9 phone support
Quantum or Quantum
authorized service provider
authorized service provider
Vision
1 Year 5x9 phone support
Customer Installable
Quantum Encryption Key Manager
(Q-EKM)
Standard warranty is 5x9 phone support. The warranty for Q-
EKM must be aligned with the underlying library warranty. If
purchased with a library at point of sale, the warranty will be one
year. The warranty period for Q-EKM field upgrade will be the
remaining library warranty period or 90 days, whichever is longer.
EKM must be aligned with the underlying library warranty. If
purchased with a library at point of sale, the warranty will be one
year. The warranty period for Q-EKM field upgrade will be the
remaining library warranty period or 90 days, whichever is longer.
Quantum or Quantum
authorized service provider
authorized service provider
Travan Standalone Tape Drives
Two-year 5x9 Phone Support with Rapid Exchange
Customer Installable
1
5x9 next business day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may
be available at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities for a complete list of areas where
5x9 next business day coverage is available or contact your local Quantum representative for more information.
5x9 next business day coverage is available or contact your local Quantum representative for more information.
2
Guardian One-year On-site: With StorageCare™ Guardian installed, 5x9 next business day target response for the chassis, raid controllers and Optyon adapters; and
Rapid Exchange for the power supplies, fans and disk drives.
3
Rapid Exchange: Quantum Reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part.