LaCie 500GB USB3.0 HDD Guida Utente
LaCie Rugged USB 3.0
• D
esign
by
n
eil
P
oulton
Troubleshooting
User Manual
page 22
4.1. Mac Troubleshooting
Problem
Question
Solution
The drive is not running
noticeably faster when
connected via Super-
Speed USB 3.0.
noticeably faster when
connected via Super-
Speed USB 3.0.
Is the drive connected to a
USB port on your computer, or
to a USB hub?
USB port on your computer, or
to a USB hub?
If your drive is connected to a USB port or hub, this is normal. A Super-
Speed USB 3.0 device can only operate at USB 3.0 performance levels
when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB
3.0 device will operate at the slower USB transfer rates.
Speed USB 3.0 device can only operate at USB 3.0 performance levels
when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB
3.0 device will operate at the slower USB transfer rates.
Does your computer or oper-
ating system support Super-
Speed USB 3.0?
ating system support Super-
Speed USB 3.0?
See section
The drive is not recog-
nized by the computer.
nized by the computer.
Does an icon for the drive ap-
pear on the desktop?
pear on the desktop?
There should be an icon for the LaCie drive on the desktop. If the drive
does not appear, follow the rest of the Troubleshooting tips to isolate the
problem.
does not appear, follow the rest of the Troubleshooting tips to isolate the
problem.
Does your computer’s con-
figuration meet the minimum
system requirements for use
with this drive?
figuration meet the minimum
system requirements for use
with this drive?
See section
Did you follow the correct
installation steps for the spe-
cific interface and operating
system.
installation steps for the spe-
cific interface and operating
system.
Are both ends of the USB
cable firmly attached?
cable firmly attached?
Check both ends of the USB cable and make sure that they are fully seated
in their respective ports. Try disconnecting the cable, waiting 10 seconds,
and then reconnecting it. If the drive is still not recognized, restart your
computer and try again.
in their respective ports. Try disconnecting the cable, waiting 10 seconds,
and then reconnecting it. If the drive is still not recognized, restart your
computer and try again.
Is the drive receiving sufficient
power?
power?
If the drive is connected to your computer via USB and does not appear to
mount, the drive may not be receiving enough power from the USB bus on
your computer. Try connecting the USB power sharing cable as described
in section
mount, the drive may not be receiving enough power from the USB bus on
your computer. Try connecting the USB power sharing cable as described
in section
Is there a conflict with other
device drivers or extensions?
device drivers or extensions?
Contact LaCie Technical Support for help.
The drive is not recog-
nized by the computer.
nized by the computer.
Has the drive been formatted?
If you do not launch LaCie Setup Assistant or if you quit LaCie Setup As-
sistant after formatting has begun, your drive will not be ready to use and
will require manual formatting. Please see section
sistant after formatting has begun, your drive will not be ready to use and
will require manual formatting. Please see section
Does your computer’s operat-
ing system support the file
system?
ing system support the file
system?
.
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