LaCie 500GB USB3.0 HDD Guida Utente

LaCie Rugged USB 3.0 

• D

esign

 

by

 n

eil

 P

oulton

 

Troubleshooting

User Manual 

page 22

Problem

Question

Solution

The drive is not running 
noticeably faster when 
connected via Super-
Speed USB 3.0.

Is the drive connected to a 
USB port on your computer, or 
to a USB hub?

If your drive is connected to a USB port or hub, this is normal. A Super-
Speed USB 3.0 device can only operate at USB 3.0 performance levels 
when it is connected directly to a USB 3.0 port or hub. Otherwise, the USB 
3.0 device will operate at the slower USB transfer rates.

Does your computer or oper-
ating system support Super-
Speed USB 3.0?

See section 

The drive is not recog-
nized by the computer.

Does an icon for the drive ap-
pear on the desktop?

There should be an icon for the LaCie drive on the desktop. If the drive 
does not appear, follow the rest of the Troubleshooting tips to isolate the 
problem.

Does your computer’s con-
figuration meet the minimum 
system requirements for use 
with this drive?

See section 

Did you follow the correct 
installation steps for the spe-
cific interface and operating 
system.

Are both ends of the USB 
cable firmly attached?

Check both ends of the USB cable and make sure that they are fully seated 
in their respective ports. Try disconnecting the cable, waiting 10 seconds, 
and then reconnecting it. If the drive is still not recognized, restart your 
computer and try again.

Is the drive receiving sufficient 
power?

If the drive is connected to your computer via USB and does not appear to 
mount, the drive may not be receiving enough power from the USB bus on 
your computer. Try connecting the USB power sharing cable as described 
in section 

Is there a conflict with other 
device drivers or extensions?

Contact LaCie Technical Support for help.

The drive is not recog-
nized by the computer.

Has the drive been formatted?

If you do not launch LaCie Setup Assistant or if you quit LaCie Setup As-
sistant after formatting has begun, your drive will not be ready to use and 
will require manual formatting. Please see section 

Does your computer’s operat-
ing system support the file 
system?

.

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