Axis 207MW Manuale Utente

Symptoms, Possible Causes and Remedial Actions

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has 
been applied to the camera. Ensure the Ping length is set to 408. See the Installation 
Guide.

The camera is located on a different 
subnet

If the IP address intended for the camera and the IP address of your computer are located 
on different subnets, you will not be able to set the IP address. Contact your network 
administrator to obtain an appropriate IP address.

The IP address is being used by 
another device

Disconnect the camera from the network.

 Run the Ping command. (In a Command/DOS 

window, type 

ping and the IP address of the unit). 

If you receive:

 Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that 

the IP address may already be in use by another device on your network. You must obtain a 
new IP address and reinstall the unit. 

If you see: 

Request timed out - this means that the IP address is available for use with 

your camera. In this case, check all cabling and reinstall the unit.

Possible IP address conflict with 
another device on the same subnet

The static IP address in the camera is used before the DHCP server sets a a dynamic 
address. This means that if the same default static IP address is also used by another 
device, there may be problems accessing the camera. To avoid this, set the static IP address 
to 0.0.0.0. 

The IP address has been changed by 
DHCP

1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set 
the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping 
commands. 
2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main 
network. The unit now has a fixed IP address that will not change. 
3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the 
required service and then configure IP address change notification from the network set-
tings. Return the unit to the main network. The unit will now have a dynamic IP address, 
but will notify you if the address changes. 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device 
from your workstation. See the instructions above.

The camera cannot be accessed on the wireless network from a browser
The wireless settings in the camera

 

do 

not match those in the wireless access 
point. 

Connect the network cable and check that the SSID and security settings are identical in 
the camera and in the access point. 

Unsupported/disabled protocols.

The AXIS 207MW supports the 802.11b and 802.11g wireless standards. Check that the 
wireless access point supports at least one of these and is enabled.

Wireless access point requires MAC 
address registration.

Check if the camera’s MAC address (this is the same as the product’s serial number) needs 
to be registered in the wireless access point before being allowed to access the wireless 
network. Check the access point’s settings and/or documentation.

Broadband router configuration

To configure your broadband router to allow incoming data traffic to the camera: Enable 
the NAT-traversal feature which will attempt to automatically configure the router to 
allow access to the camera.  
This is enabled from Setup > System Options > Network > TCP/IP Advanced.

Firewall protection

Check the Internet firewall with your system administrator.

Default routers required

Check if you need to configure the default router settings.