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Appendix

When the “No Service” or “Network Search” message appears:

If you cannot make/receive a call when you are indoors or underground where the signal 

strength is poor, move toward a window or go out to an open area. If you still cannot make a 

connection, contact your service provider.

Troubleshooting checklist

When audio quality is poor:

End the call and try again. 

When the other party cannot hear you speaking:

Your phone may be set to MUTE. Disable the MUTE function. Make sure your hand is not 

covering the microphone.

When battery lifetime is shorter than usual:

This may happen when you are in an area with low signal strength. Turn off your phone when 

it is not in use. Charge the battery when battery energy is exhausted.

When your mobile phone does not turn on:

Make sure your battery is charged. Check to see if your phone works while recharging the 

battery.

When you are unable to send a message:

Either you are not registered to receive an SMS service, or you may be in an area where your 

network service provider cannot provide such a service.

When you are unable to make a call:

Your phone may be set to “fixed dial.” Cancel the “fixed dial” function.