Hi-Touch 63xpl Manuale Utente

75 

 
Please follow the instructions given below for troubleshooting when you have 
problems with printing: 
1.  Identify the problem by the orange indicator on the machine.    Refer to 
Section 5.1 for troubleshooting. 
2.  Alternatively, the screen displays error messages.    Refer to Section 6.2 
for troubleshooting. 
 

In normal condition, the LED on the front panel of your printer shows a green 
light, which is steady during idling, and blinking during operation.    Once the 
printer detects a problem, the orange LED blinks periodically.    The number of 
blinks represents different situations, possible causes, and troubleshooting as 
shown in the following table: 
 
Note: When the printer has two problems concurrently, the indicator will blink 
according to individual problem.    For example, when there are Problems 1 
and 3, then the indicator will blink 1 time -> blink 3 times-> blink 1 time-> blink 
3 times repeatedly. 
 

Troubleshooting 

1 time  Ribbon cartridge is not 

installed, or not 
properly fixed into 
position, or ribbon 
cover is not properly 
closed to the fixed 
position. 

1. 

Check ribbon installation. 

2. 

Recheck if ribbon cartridge is fixed 
into position. If you are not sure, 
please carefully remove the ribbon 
cartridge, and reinstall it.     

3. 

Close the ribbon cover to the fixed 
position. 

2 times  Generally, it occurs with 

situation 1.   

Same as Step 1.   

3 times  Ribbon cartridge is 

used up. 

Replace the ribbon. 

4 times  No paper or paper not 

properly placed. 

1. 

Check if there is paper in the tray.   

2. 

Rearrange the paper, and make sure 
they are properly placed. 

5 times  Paper jam 

1. 

Do NOT tear the paper immediately 
because the paper is stuck in the 
roller of the printer and cannot be 
removed.    Please turn off your 
printer first.   

2. 

After 5 seconds, power on the printer.