EchoStar t-333 mhp Guida Utente

Before Requesting Service 

Before requesting service for your decoder, please check the table below for a possible cause of the problem you are 
experiencing. Some simple checks or a minor adjustment on your behalf may eliminate the problem and restore proper operation. 
The most common problems that arise are related to cable connections. Make sure that your decoder is properly connected. To 
ensure that all the cables are in their place, disconnect and connect them again. If none of the remedies indicated in the table 
below solve the problem, consult your vendor.  

Symptom 

Remedy 

Your decoder does not find channels. 

  If you are using a directional aerial, make sure it is directed towards 

a digital TV transmitter and positioned correctly. 

  Make sure that it is possible to receive digital terrestrial signal in your 

area. 

  It is advisable to use a standard outdoor aerial, which normally have 

better characteristics than the indoor one.  

  Check the cable from the aerial. 
  If you cannot resolve the problem easily you may need to have your 

aerial and installation tested by a professional. 

Symptom 

Remedy 

The standby indicator on the decoder’s 
front panel does not light up.  

  Check that power is available at the wall socket. The green LED on 

the power plug should be lit up after you have plugged in the power 
brick to the wall outlet. 

  Check if the power brick cable, SCART cable and antenna cable are 

correctly connected and the decoder is switched on. Disconnect 
these cables, and then reconnect them to ensure they are in place. 

The standby indicator on the decoder’s 
front panel is red.  

  Your decoder is in standby, press the 

 button on your remote 

control.  

Your remote control fails to operate your 
decoder. 

  Check the batteries in your remote control. 
  Make sure your decoder is in the operate mode.  
  Make sure that you are pointing your remote control at the decoder’s 

front panel.  

  Make sure that there is no direct sunlight from behind your decoder. 
  There may be a temporary transmission error, or your decoder has 

lost some of its software settings. Switch off your decoder at the 
power source and switch it on again after a few seconds. 

No program broadcast has been recorded 
on your VCR. 

  Check the connection between the decoder and VCR.  
  Please make sure your VCR is set properly. 

Symptom 

Remedy 

The EPG is empty. 

  The selected program does not support EPG. 
  The local time is incorrect. Set the correct local time. 

Symptom 

Remedy 

The picture on your TV screen changes 
color. This may happen after a power-cut 
or after your decoder has been 
disconnected from the power source.  

  Your decoder has lost some of its software settings. Switch your 

decoder off and switch it on again after a few seconds. If the problem 
persists, contact your vendor.  

Blocks appear in the picture on the 
screen.  

  The signal is too weak or defective due to e.g. bad weather 

conditions. Try to adjust your aerial position or wait for the signal to 
be re-established. 

Your TV screen is blank. 

  If your decoder is in standby, press the 

 button on your remote 

control (applies only if your TV set is in AV mode).  

  Check that your decoder is connected to the power source and 

properly connected to your TV set. Check the TV SCART cable. 

  Disconnect and then reconnect your decoder.