Kodak I4200 Guida Utente

A-61651  December 2009

6-1

Problem solving ......................................................................................... 6-1

Indicator lights and error codes.................................................................. 6-3

Upgrading software .................................................................................... 6-4

Contacting Service ..................................................................................... 6-4

Use the chart below as a guide to check possible solutions to problems you 
may encounter when using the Kodak i4000 Series Scanner. 

Documents are jamming or multiple 
documents are feeding

Make sure that:

• all documents meet specifications for size, weight, and type, etc. as 

outlined in Appendix A, Specifications.

• all staples and paper clips have been removed from the documents.

• all rollers and tires are clean and the separation roller and feed module 

are properly installed. See the procedures in Chapter 5, Maintenance.

• Remove any documents from the feeder area.
• Open the scanner cover.
• Locate the jammed document(s) and remove it.
• Close the scanner cover and resume scanning.

U9 (document jam) is being displayed 
in the function window and paper is 
stopping in the transport, but is not 
jamming.

Verify that the Document Management: Maximum Length option on the 
Device-General tab (TWAIN Datasource) or the Longest Document 
option on the Scanner tab (ISIS Driver) is set to longer than the longest 
document being scanned. The default is 43.2 cm (17 inches).

The scanner will not scan/
feed documents

Make sure that:

• the power cord is plugged in and the power is on.

• the power button has been pushed on and the green LED is lit.

• the scanner cover is completely closed.

• documents are making contact with the feed module and are covering 

the paper present sensor.

• the last document in the stack does not have black in the area covering 

the paper present sensor in the input elevator.

• documents meet specifications for size, weight, and type, etc.

• for thicker documents, toggle the gap release toggle switch during 

feeding.

• you check the feed module and separation roller for signs of wear, and 

replace these parts if necessary.

You can also power the scanner down and power it up again.

Image quality is poor or has decreased Make sure that the scanner and imaging guides are clean. Refer to 

Chapter 5, Maintenance.