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Canon MP500 Guida Utente

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Chapter 11
Troubleshooting
Cannot Install the MP Drivers
Cause
Action
Unable to proceed beyond the 
Printer Connection screen
Reinstall the MP Drivers.
1. Click [Cancel] on the [Printer Connection] screen.
2. Click [Start Over] on the [Installation Failure] screen.
3. Click [Back] on the screen that appears next.
4. Click [Exit] on the [Welcome] screen, then remove the CD-ROM.
5. Turn the machine and the computer off.
6. Check the cable connection.
7. Restart the computer.
8. Carefully follow the procedures described in the Easy Setup 
Instructions and reinstall the MP Drivers.
Other application softwares 
(including anti-virus software) 
running in the background
Other application softwares opened on your computer can interfere with 
the installation routine. Close all open application softwares before 
reinstalling the MP Drivers.
Installation does not start 
automatically when the Setup CD-
ROM is inserted into the drive.
Click [Start], select [My Computer] and then double-click the CD-ROM 
icon.
For non-Windows XP users, open the [My Computer] window and then 
double-click the CD-ROM icon.
Double-click the CD-ROM icon on your desktop to start installation.
If the CD-ROM icon is not displayed on the desktop, there is a problem 
with the CD-ROM.
Contact the Canon Customer Care Center.
You have a defective Setup CD-ROM.
If you have a defective Setup CD-ROM, please contact the Canon 
Customer Care Center.
Make sure the CD-ROM is readable from Windows Explorer.
Reconfirm that the CD-ROM icon is displayed when you insert the CD-
ROM.